Customer Software Application Engineer

Role Overview

At Seasats, we're building the future of autonomous ocean vehicles. Our customers have missions around the globe and rely on us not just for great software, but for responsive support, insightful troubleshooting, clear documentation, and help seamlessly integrating our vehicles with their systems. We're looking for a Customer Software Application Engineer with strong Python skills, a customer-focused mindset, and a knack for tackling tough troubleshooting issues. If you're excited to help our customers explore the boundaries of what these vehicles can do, this is a chance to make a big impact in a fast-evolving field.

Role Details

In this role, you'll gain familiarity with the full range of vehicle software features. You'll learn about each customer's unique goals and challenges, and will help generate unique solutions. On a day-to-day / week-to-week basis, you will:

• Act as a technical point of contact for external customers and internal teams: answer questions, provide support, and guide them through setup, usage, and troubleshooting
• Own customer-facing and internal documentation: integration guides, troubleshooting instructions, release notes, and knowledge base articles that reduce repeat questions
• Debug and resolve issues in real-world deployments
• Aid customers with new payload and feature integration projects
• Collaborate with internal engineering teams to reproduce customer issues, identify root causes, and drive improvements and fixes
• Develop and maintain customer-facing Python utility applications and tools

About You

You love solving real-world problems and care deeply about helping others build systems that work reliably. You're stoked to help a customer with a new integration, and you're happy to jump in on the occasional late-night support call. In addition, you have:

• At least 2 years of technical professional experience
• Excellent communication skills and enthusiasm for working directly with customers
• Excellent technical writing skills, with a track record of generating knowledge base articles, READMEs, or customer guides that others actually use (and the judgment to know what to include and what to leave out)
• A strong proficiency in Python
• Proven troubleshooting skills and ability to methodically isolate and resolve issues
• Experience with hardware/software integration projects and embedded environments
• Familiarity with basic networking (IP addresses, subnets, DNS, and routing)

Bonus Points If You Have

• Experience in a technical customer support role
• Familiarity with Linux (command line usage, bash scripting, SSH, SCP, light Linux administration)
• Familiarity with common data protocols like RS-485, RS-232, CAN, Ethernet (TCP/UDP)
• Experience integrating sensors and/or analyzing sensor data (think GPS, IMU, LiDAR, etc.)

About Seasats

At Seasats, we're passionate about delivering maritime robotics solutions to redefine the maritime industry. Our primary products are unmanned surface vehicles (USVs), designed to carry sensors at sea for months at a time. Our USVs provide persistent monitoring and data acquisition to defense, scientific, and commercial customers, and have autonomously crossed both the Pacific and Atlantic oceans. After thousands of years in which the only way to gather information from the ocean was to put people on a boat, these uncrewed vessels are transforming how humanity monitors and interacts with the ocean. Here, you'll find the space and opportunity to do your life's best work.

Pay

$130,000 - $180,000 / yr + stock options, 401k matching, and other benefits

Benefits

• Stock options
• Competitive insurance (including a 99% employer-covered Gold HMO plan or other options)
• 401k matching up to 4% of salary
• Four free lunches per week
• An employee activity fund
• A pet-friendly office
• Unlimited/Flex PTO