Customer Site Service Rep II

About the role

Supports the daily operation of Surventis products in Customer Automotive Assembly Plants by providing on-site technical and application knowledge. Responds to customer requirements, enforces product quality/performance specification, and supports new product/application development.

Responsibilities

• Provide on-site expertise of product performance including color management, defect identification, and corrective action if necessary.
• Assure product performance meets or exceeds customer expectations and supports business objectives to be our customer’s supplier of choice.
• Respond to customer requirements, enforce product quality/performance specification, and support new product/application development.
• Support the efforts of a Surventis sales/technical team to assure value to the customer for product technical support, problem investigation, analysis, and resolution.
• Manage existing relationships and develop new ones.
• Act as a capable leader and mentor to coach and develop team members as well as providing ready support for other facilities and customer locations.
• Develop monthly scorecards and identify opportunities for continuous improvement for presentation to management.
• Be a subject matter expert in at least one technology of the coating process i.e., Ecoat, prime, basecoat or clearcoat.
• Maintain the database for smart chart and color care, inventory, and forecasting.

Requirements

• A high school diploma required, advanced degree preferred.
• 4-7+ years of automotive coatings or equivalent industry expertise; ability to utilize advanced knowledge of the painting process and paint applications.
• Ability to develop and grow customer relationships, focusing on building a positive rapport with customers.
• Utilize inventory control/ERP knowledge to collect and analyze data and apply results to make material and/or process recommendations.
• Show strong attention to detail to continuously inspect and evaluate topcoat defects.
• Show excellent interpersonal skills to interact with the team and management at our customer facility.
• Show strong leadership ability to run a shift on your own with minimal supervision.
• Prior experience in a manufacturing environment to complete instrument updates and calibrations as well as ancillary paint processes such as spot repair and workability trial processes.

Qualifications

• High school diploma required, advanced degree preferred.
• 4-7+ years of automotive coatings or equivalent industry expertise; ability to utilize advanced knowledge of the painting process and paint applications.
• Ability to develop and grow customer relationships, focusing on building a positive rapport with customers.
• Utilize inventory control/ERP knowledge to collect and analyze data and apply results to make material and/or process recommendations.
• Show strong attention to detail to continuously inspect and evaluate topcoat defects.
• Show excellent interpersonal skills to interact with the team and management at our customer facility.
• Show strong leadership ability to run a shift on your own with minimal supervision.
• Prior experience in a manufacturing environment to complete instrument updates and calibrations as well as ancillary paint processes such as spot repair and workability trial processes.

Skills

• Technical and professional expertise in automotive coatings.
• Strong attention to detail.
• Excellent interpersonal skills.
• Leadership ability.
• Inventory control/ERP knowledge.
• Experience in manufacturing environments.

Benefits

Surventis is committed to pay transparency practices. The competitive Pay Range for this role is $71,600-$81,000. Actual pay will be determined based on education, certifications, experience, and other job-related factors permitted by law.

Pay

The competitive Pay Range for this role is $71,600-$81,000. Actual pay will be determined based on education, certifications, experience, and other job-related factors permitted by law.

Schedule

N/A