Customer Services Specialist

Facility: Lourdes Health, Pasco, WA – PRN (as needed) position.

About the Role

This union position supports a busy clinic office by handling reception, scheduling, phone calls, referrals, and registration. The ideal candidate will provide exceptional interpersonal customer service with an outgoing, positive, and warm demeanor, demonstrating care and respect for patients, families, colleagues, and guests.

Responsibilities

• Register daily patients/clients.
• Schedule patient appointments.
• Perform medical records functions.
• Process daily referrals.
• Provide exceptional customer service for guests, patients, families, customers, and colleagues.
• Exhibit strong organizational and time management skills.
• Maintain current knowledge of office equipment and systems.
• Demonstrate willingness to cover for other staff when necessary.
• Perform other related duties as assigned or requested.

Requirements

• High school education and/or training preferred.
• Two (2) years of hospital or clinic experience preferred.

Benefits

• Comprehensive Benefits: Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, and hospital indemnity insurance; short- and long-term disability; paid family leave; and paid time off.
• Financial & Career Growth: Tuition assistance for higher education and certifications, loan assistance, and a 401(k) retirement package with company match.
• Employee Well-being: Mental, physical, and financial wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Professional Development: Ongoing learning and career advancement opportunities.

Pay

$17.34 - $24.06 per hour.

Schedule

PRN (as needed).