Customer Services Specialist ( 20/24 hr.) Main Library

About the position

The Columbus Metropolitan Library is seeking a Customer Services Specialist to join our team. This part-time position offers a competitive starting pay range of $18.01 – $23.26 hourly, commensurate with experience.

Responsibilities

• Processes and sorts materials accurately and efficiently;
• Serves as a primary contact point for customers using the library;
• Supports location’s customer service plan;
• Assists customers with library card accounts;
• Maintains library collection by identifying and solving problems with library materials;
• Provides training on library technology to customers and staff;
• Coordinates volunteer activities and orientations.

Requirements

• High School Diploma or G.E.D required;
• Ability to express self effectively and concisely, both orally and in writing;
• Knowledge of Internet and database services;
• Ability to operate library technology including personal computer, email, software programs (i.e. Windows/Microsoft Office), and other job-related equipment and systems;
• Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements.

Qualifications

• Working Conditions and Physical Demands: The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions).
• Physical Demands: Work requires occasional lifting or pushing of up to 100 lbs. and the frequent lifting or pushing of up to 50 lbs.

Benefits

A robust benefits package that supports your physical, mental, and financial well-being. Comprehensive medical, dental, and vision plans to meet your healthcare needs. A qualified employer for Public Service Loan Forgiveness. Access to mental health resources and employee assistance programs for your peace of mind. Generous paid time off and leave options to balance your work and personal life. Participation in the Ohio Public Employees Retirement System (OPERS) and additional investment & savings plans. A variety of voluntary and supplemental insurance plans to complement your lifestyle.