Customer Services Reps

About the role

Welcome to ApiTap, the first, true all-In-one Social Commerce platform. ApiTap combines the best features of digital marketing, social media, and sales together into one environment. It provides a wide range of features that covers the needs of most merchants, so you can easily close most sales with any merchant and build your revenue. From in-store advertising and mobile marketing to enhanced print ads, direct sales, and customer messaging, merchants will have the product and service offering they need to take their business into the 21st-century. We are looking for friendly, outgoing, confident, and innovative representatives that can handle 1 or more client chat sessions at a time, providing quick and accurate solutions to every client’s needs.

Responsibilities

• Document all actions during chat sessions
• Respond to customer chat requests in a timely manner

Requirements

• Must be proficient in reading and writing English
• Laptop or PC with SSD, 4 GB RAM
• Backup power supply for power surges
• Backup ISP (e.g., pocket Wi‑Fi or another ISP)

Skills

• Data entry skills
• Guarantee customer satisfaction
• Handle tasks independently
• Type texts accurately at high speed
• Computer literacy – utilize computers, IT equipment, Microsoft Applications efficiently
• Create solutions to problems
• Perform multiple tasks at the same time

Tools

• tawk.to – chat tool
• Skype & Microsoft Teams – team communication
• GoToMeeting – scheduling presentations

Schedule

• Must be able to work on a strict schedule
• Work hours: 8 am – 5 pm PST (Los Angeles Time)