Customer Services Representative I (Patient Collections)
Florida Cancer Specialists & Research Institute · Florida, United States · 3 days ago
On-siteOTHRFull-time
About the role
Provide assistance, support and direction to Florida Cancer Specialist (FCS) patients via incoming and outbound calls regarding self-pay balances due.
Responsibilities
- Provide assistance, support and direction to Florida Cancer Specialist (FCS) patients via incoming and outbound calls regarding self-pay balances due.
- Review assigned portion of patient accounts receivable to determine if assistance can be provided and/or next steps needed based on standard operating procedures.
- Post patient payments and adjustments as required based on standard operating procedure.
- Explanation of Benefits (EOB) Knowledge desired.
Requirements
- High School Diploma or GED required
- Six (6) months of medical experience preferred
- One (1) year of customer service and accounts receivable experience
- Experience with Word, Excel, organizational skills, strong written and verbal communication skills required
Benefits
- Competitive salaries
- Comprehensive benefits packages
- Tuition reimbursement
- 401-K match
- Pet and legal insurance