Customer Services Officer

About the role

FrieslandCampina Consumer Dairy USA is seeking a Customer Service Officer (CSO) to join their team. This role is part-time, 20 hours per week, and temporary from August 3, 2026 to end of April 2027 or potentially longer.

Responsibilities

• Manage and maintain strong relationships with internal and external stakeholders
• Enter sales orders, create delivery orders, arrange freight to customers and process invoices
• Retrieve orders and submit invoices using third-party EDI providers
• Solve warehouse and trucking issues when necessary
• Assist warehouse manager with inventory queries
• Act as a liaison with the Sales and Marketing Teams
• Report to Customer Service Team Lead

Requirements

• Strong organizational skills
• Self-sufficient, independent and a team player
• Motivated and open to learning new things
• Must be able to multi-task and adapt to different working environments
• Knowledge of MS Office (Excel, Word, PowerPoint) and SAP
• 5+ years of experience in a similar role

Qualifications

• An inspiring purpose: Better nutrition for the world and a good living for our farmers, now and for generations to come.
• A cooperative culture: Driven by global collaboration, respect, and shared success.
• A tangible impact: Space to aim higher, with autonomy and a clear focus.
• Your growth fuels ours: We invest in your personal and professional development through training and education.

Skills

• Customer service orientation
• MS Office proficiency (Excel, Word, PowerPoint)
• SAP knowledge

Benefits

• Flexible schedule
• Part-time position
• Temporary role

Pay

• Compensation details not specified

Schedule

• Part-time, 20 hours per week
• Temporary role from August 3, 2026 to end of April 2027 or potentially longer

Benefits

• Flexible schedule
• Part-time position
• Temporary role