Customer Services Coordinator - Hot Springs

1324 Central Avenue, Hot Springs, AR 71901, United States

About the role

At Glass Doctor of Central Arkansas, we want our teammates' tenure—whether 2 years or 20 plus years—to be a positive experience and bright spot in their career. Our guiding philosophy comes from a Zig Ziglar quote: “You can have everything in life that you want if you will just help enough other people get what they want.” Glass Doctor of Central Arkansas is a local family-owned company that has been in the Central Arkansas area for over 20 years. We are experiencing steady growth every year, driven by our unique and supportive company culture that is well-suited for workforce veterans looking for a place to call home.

Around here, we’re not just glass experts. We’re skilled craftsmen, makers, doers, and problem solvers. We’re helping our customers make their homes, cars, and businesses as safe and secure as possible. Come join a brand rich in tradition, big on collaboration and learning—a place where your ideas and expertise are valued above all. After all, without your vision, our customers couldn’t achieve their own.

Responsibilities

• Receive incoming calls and walk-in customers in a professional and courteous manner
• Give bids, follow up with customers, and perform record-keeping functions
• Complete work orders, return customer calls, and respond to customer complaints
• Collect payments and follow up on missed payments
• Assist with efficient scheduling and routing of service professionals to help meet sales goals
• Perform other duties as needed, which may include cross-training in related positions

Requirements

• Minimum of high school diploma; college degree preferred
• Computer literate, with working knowledge of word processing, business software, and spreadsheet applications (MS Word, Excel, PowerPoint)
• Proficiency in navigating tablet-based technology
• Excellent written and verbal communication skills
• Good organizational and time management skills
• Professional appearance and personality
• Must be insurable with a valid driver’s license and clean driving record to drive a company vehicle
• Self-motivated, energetic, and results-oriented
• Prior sales experience is a plus
• Prior experience in the auto and/or flat glass industry is a plus

Benefits

• Paid holiday and vacation
• Access to 401K with employer match
• HRA contributions
• Dental, vision, and supplemental insurance coverage
• Coaching and training
• Work/life balance
• Great company culture with strong core values

Pay

$14 - $24 per hour with bonuses, depending upon experience, performance, and ability

This Job Is NOT For You If...

• You think a broken window is "no big deal." To our customers, when glass breaks, it’s an emergency and safety issue. We take it as seriously as they do.
• You consider working Monday mornings optional. Our customers depend on us to show up as scheduled. Calling off work at the last minute impacts not just the customer but the whole team.