Customer Service Coordinator

Responsibilities

• Communicate effectively with customers, contractors and architects through various channels
• Respond promptly to customer inquiries, acknowledge and resolve customer complaints, communicate and coordinate with colleagues as needed
• Cordination of Orders, Quotes, Samples, and Detail Requests
• Order entry into JD Edwards (JDE) database
• Order completion/preparation of orders for Scheduling
• Entry or approval of physical samples / literature
• Entry or approval of detail requests to Drafting
• Quoting for reps or customers
• Offer solutions for problems with product or processes and initiate preventative and corrective actions
• Maintain accurate detail of job history in the ERP system and Sales folders
• Provide special pricing for reps as needed
• Perform other duties as needed

Knowledge & Skills

• Ability to communicate professionally and effectively both orally and in writing
• A passion for helping others and a positive, solution- oriented attitude
• Ability to develop and maintain strong relationships with clients and team members
• Ability to maintain composure during difficult conversations
• Ability to multi-task and prioritize tasks in accordance with business needs
• Technical aptitude and ability to effectively utilize Microsoft suite programs and an ERP system and run reports

Other Requirements

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.