Customer Services Coordinator (64468)

About the role

We are seeking a Customer Services Coordinator to join our team at our campus. In this position you will be responsible for providing customer service to students, prospective clients, and campus visitors.

Responsibilities

• Comply with all Federal, State, accreditation and institutional policies and procedures.
• Welcome on-site visitors, determine nature of business, and announce visitors to appropriate personnel.
• Retrieve messages and voicemail and forward to appropriate personnel.
• Answer incoming telephone calls, determine purpose of callers, and forward calls to appropriate personnel or department.
• Take and deliver messages or transfer calls to voicemail when appropriate personnel are unavailable.
• Answer general questions about the organization and provide callers with address, directions, and other information.
• Monitor visitor access and issue passes when required.
• Update appointment calendars.
• Receive, sort, and route mail, and maintain and route publications.
• Maintain fax machines, assist users, send faxes and retrieve and route incoming faxes.
• Take payment for services and products.
• Create and print fax cover sheets, memos, correspondence, reports, and other documents when necessary.
• Perform other clerical duties as needed, such as filing, photocopying, and data entry.

Qualifications

• High School Diploma or GED; or an equivalent combination of education and experience.
• Positive attitude at all times.
• Customer service oriented.
• Ability to multitask.
• Effective communication skills.
• English will be the primary language used; bilingual abilities useful but not required.

Benefits

• Medical, Dental, Vision, Life Insurance, Disability Coverage.
• A generously matched 401(k) plan.
• Voluntary benefits and much more.