Customer Services Assistant

About the role

As a Customer Services Assistant, you will play an important role within a professional and supportive team, helping to ensure the smooth day to day operation of the Library within a busy, customer-focused environment. You will be based at Hartley Library but will often be required to work across other sites in line with service needs.

Key responsibilities

• Providing frontline customer service in person, online, by phone and email
• Responding to a wide range of enquiries and resolving straightforward queries
• Supporting students and staff to use library spaces, services and systems
• Carrying out administrative tasks and using digital systems to manage enquiries
• Contributing to a safe, well organised and welcoming library environment
• Supporting activities and events where required

About you

We are looking for professional and proactive individuals who enjoy working with people and take pride in delivering a high standard of service.

Requirements

• Experience of working in a customer facing role
• Strong communication and interpersonal skills
• Confidence using digital systems and learning new tools
• The ability to work both independently and as part of a team
• Good organisation skills and attention to detail
• A calm and practical approach when dealing with queries and busy periods

Pay

£25,249 to £26,707 pro rata per annum

Schedule

Part time permanent basis (19.5 hours per week), working Friday–Sunday 13:45–20:15

Benefits

• Generous annual leave plus University closure days
• Excellent pension scheme
• Structured training and development opportunities
• A supportive team environment within a large and varied service