Customer Service / Will Call

About the role

Provide excellent Customer Service and support to our customers and Team Members from the Will Call desk

Responsibilities

• Accurate and efficient computer based order entry.
• Reporting as needed, working with customers and Team Members to solve problems.
• Notification of substitutions or out of stock items to Team Members or customers.
• Work with Vendors, Brokers, and Sales Team Members to optimize sales opportunities, samples, and receipt of special delivery products.
• Tracking order shipments.
• Will participate in Customer Service Survey calls.
• Provide call support in Market Recalls, and coordinate, pick-up, credits, and documentation, for our customers, Team Members and QIA department.
• Take and process phone orders for pick up by customers, sales reps and vendors.
• Process credit memos, invoices & receipts, and work to resolve order problems.
• Reconcile daily receivables and prepare daily deposit