Customer Service Team Lead- Warehouse B Shift (Mon-Fri 2pm-10:30pm)

About the role

The Customer Service Team Lead - B Shift position is located in Clarksville, TN, within the Solutions division of DSV. DSV is a global leader in transport and logistics, providing comprehensive solutions to enhance supply chain efficiency worldwide.

Responsibilities

• Build rapport and trust with clients by delivering exceptional service.
• Input all customer orders and run/print shipments from WMS.
• Generate and verify all related paperwork and information for customer work orders.
• Check orders for special requests and expedite orders as necessary.
• Follow up with other departments to ensure service standards are met.
• Ensure proper invoicing by verifying customers as required.
• Handle returned merchandise efficiently and provide proper credit to customers.
• Maintain good relationships with customers by responding to inquiries and complaints.
• Act as a liaison between the warehouse and customers for account administration and invoicing.
• Avoid discrepancies in receiving and shipping documents and prepare reports as required.
• Operate computer terminals proficiently and enter and verify data accurately and promptly.
• Maintain paperwork associated with orders and manage files.
• Answer phone calls, operate office machines, and greet visitors.
• Assist drivers at the check-in window as needed throughout the day.
• May be cross-trained in other administrative staff functions to support the site and contribute to associate development.
• Work overtime as needed.

Qualifications

• High school diploma or equivalent.
• 1 year experience in Customer Service-related capacity.
• Ability to work in unregulated temperatures.
• Intermediate computer skills and proficiency with MS Office applications.
• Intermediate mathematical skills to verify quantities and perform duties accurately.
• Strong attention to detail and ability to multi-task.
• Effective communication skills.

Skills

• Intermediate computer skills.
• Proficient with MS Office Applications.
• WMS functions.
• Intermediate level math skills.
• Attention to detail.
• Ability to multi-task.
• Effective communication skills.

Benefits

For more information about DSV’s benefits offerings, including eligibility, coverage options, and plan details, candidates should refer to the DSV Benefits Showcase. DSV is committed to providing equal employment opportunities and is an equal opportunity employer. For questions about the status of your application, candidates should contact HR at hr@us.dsv.com. DSV reserves the right to defer or close a vacancy at any time.