Customer Service Team Lead - Onsite Sugar Land
Position Responsibilities
Lead and coach a customer service team to meet quality and productivity goals.
Support staff with system and telephony issues.
Monitor performance and conduct monthly 1:1s.
Resolve and escalate issues that affect operations or client satisfaction.
Ensure HIPAA and compliance adherence.
Partner with internal departments and clients to ensure top-tier service.
Education And Experience
High school diploma or GED required; additional education is a plus.
2–5 years of healthcare revenue cycle experience (required)
2+ years in a lead or supervisory role (preferred)
EPIC experience strongly preferred
Proven experience working with multiple systems and databases in a fast-paced setting.
Excellent communication and leadership skills
Strong attention to detail and compliance awareness
Proficient in MS Office
Additional Notes
Hours: Monday - Friday Various Shifts from: 8am- 5pm, 9am- 6pm, 10am- 7pm, 11am- 8pm
Compensation: $19 (bonus eligible quarterly)
Benefits And Incentives
- Comprehensive Health Benefits: Choose from a variety of medical, dental, and vision plans designed to support your overall well-being.
- Life & Disability Coverage: Receive company-paid Basic Life and AD&D insurance, short-term and long-term disability coverage, with the option to purchase additional voluntary Life and AD&D benefits.
- 401(k) Retirement Plan: Become eligible to participate in the company's 401(k) plan on the first day of the quarter following three months of continuous employment, with a company match to help you invest in your future.
- Paid Time Off: Begin accruing PTO on your first day of employment, promoting a healthy work-life balance from the start.
- Flexible Benefit Options: Tailor your benefits package with a variety of options to meet your individual and family needs.