Customer Service Team Lead

About the role

The right candidate will become an ambassador of our culture, and have a desire to continue to learn and grow within Fox.

Responsibilities

• Communicate with Fox's awesome customer service base via phone, email, and text.
• Ensure customers receive excellent service and communication by helping schedule and reschedule appointments, managing billing information, and resolving conflicts or complaints.
• Engage in meetings and training to develop leadership skills and abilities.
• Take escalated calls and provide training in 1x1’s with the Customer Service Representatives on your team.

Qualifications

• A High School Diploma, some college preferred.
• Minimum two years Customer Service Rep experience.
• Experience with computer database systems/software.
• Willingness to learn.
• Positive and professional dress and demeanor.
• Excellent communication skills, including reading and writing skills.
• Genuine personality, confident in self, and in office and customer service skills.
• Ability to speak Spanish is a huge plus.

Benefits

• Starting at $20 -$22 per hour.
• Competitive Health Insurance including Medical, Dental, and Vision for full-time employees.
• 401k with a generous company match.
• PTO for Full-time individuals.
• Paid Holidays for full-time employees.
• Paid Sick leave and Bereavement for FT/PT employees.
• Employee Stock Purchase Plan.
• Empowering and positive workplace culture.
• Strong potential and room for growth with an Individualized Leadership Plan for every team member.
• Paid hands-on training opportunities.
• Referral bonuses.