Customer Service Team Lead - Onsite Denison, TX

About the role

At GetixHealth, we’re not just answering phones — we’re guiding patients, empowering teams, and leading with heart. We’re hiring a Customer Service Team Lead to oversee a high-performing team that supports our healthcare clients with early-out account services, patient inquiries, and billing support. If you're a strong communicator, a natural coach, and have experience in healthcare or revenue cycle management, this is your opportunity to lead, grow, and make a difference every day.

Responsibilities

• Lead and coach a customer service team to meet quality and productivity goals
• Support staff with system and telephony issues
• Monitor performance and conduct monthly 1:1s
• Resolve and escalate issues that affect operations or client satisfaction
• Ensure HIPAA and compliance adherence
• Partner with internal departments and clients to ensure top-tier service

Education and Experience

• High school diploma or GED required; additional education is a plus
• 2–5 years of healthcare revenue cycle experience (required)
• 2+ years in a lead or supervisory role (preferred)
• EPIC experience strongly preferred
• Proven experience working with multiple systems and databases in a fast-paced setting
• Excellent communication and leadership skills
• Strong attention to detail and compliance awareness
• Proficient in MS Office

Schedule

• Monday - Thursday 8:30 am - 6:00 pm
• Friday 8:00 am - 5:00 pm

Pay

• $19 per hour (bonus eligible quarterly)

Benefits and Incentives

• Comprehensive Health Benefits: Choose from a variety of medical, dental, and vision plans designed to support your overall well-being
• Life & Disability Coverage: Company-paid Basic Life and AD&D insurance, short-term and long-term disability coverage, with the option to purchase additional voluntary Life and AD&D benefits
• 401(k) Retirement Plan: Become eligible to participate in the company's 401(k) plan on the first day of the quarter following three months of continuous employment, with a company match
• Paid Time Off: Begin accruing PTO on your first day of employment
• Flexible Benefit Options: Tailor your benefits package with a variety of options to meet your individual and family needs