Customer Service Support Specialist

About the role

This position is responsible for in-store inventory control, displays, and signage, as well as assisting customers in locating items. The role involves maintaining store and office areas according to OSHA regulations for a proper work environment. You will interact significantly with staff from Inside Sales, Purchasing, and Vendors. This is a pivotal role critical to overall Sales goals, profitability, and maintaining partnerships between customers and vendors.

Responsibilities

• Provide customer service in a courteous and friendly manner: respond to customer inquiries, answer phone calls, and help customers locate items.
• Pull, tag, and prepare in-store inventory for delivery on a per-order basis.
• Monitor stock and replenish shelves; focus on product resets while maintaining safety, accuracy, and efficiency.
• Follow established corporate procedures when receiving, checking, and stocking in-store inventory.
• Execute all in-store price changes as directed by the Store Manager and Purchasing Manager.
• Manage hardware for delivery support and advise the hardware purchaser of stock requirements.
• Handle signage maintenance and displays to enhance sales.
• Monitor cycle counts and coordinate with the Store Manager and Purchasing Manager.
• Maintain a sales floor presence to secure and protect company property at all times.
• Follow established security procedures.
• Maintain store and office areas in accordance with OSHA regulations:
  • Mop and scrub floors on a regular basis.
  • Empty all wastebaskets and dispose of designated materials as scheduled.
  • Vacuum carpets regularly; clean carpets as needed.
  • Clean sales counters.
  • Advise management of the need for repair or replacement of structural materials or display systems.
  • Use proper cleaning agents and materials.
  • Maintain the inventory of cleaning supplies.
• Unload trucks using forklifts and pallet jacks; organize products into aisles and storage.

Requirements

Physical Demands

• Ability to stand and walk for long periods of time.
• Ability to speak and hear.
• Ability to sit, climb or balance, stoop, kneel, crouch, and crawl.
• Manual dexterity.
• Strength: lift and/or move up to 45 pounds.
• Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Environment and Physical Working Conditions

• Work near moving mechanical parts and in outside weather conditions.
• Moderate noise level.

Qualifications

• High school diploma or general education degree (GED).

Skills / Knowledge / Abilities

• Ability to read and write.
• Good written and verbal communication skills.
• Proficient math skills.
• Basic knowledge of the Spruce system.
• Good interpersonal and customer service skills.
• Ability to follow instructions provided in written or verbal form.
• Ability to deal with issues involving concrete variables in standardized situations.
• Ability to operate custodial equipment.
• Knowledge and use of cleaning materials.