Customer Service Support Specialist
Inotiv · Greater Indianapolis · 1 wk ago
Full-time
About the role
This position provides excellent internal account management to existing accounts in North America and international intercompany customers.
Responsibilities
- Evaluate and input billing daily.
- Verify pricing.
- Able to effectively communicate verbally and in writing at a high level of sophistication with customers and cross‑functional support groups.
- Accurate and prompt completion of all billing and credit orders.
- Maintain less than .1% error rate on order entry and processing of all invoices, credits and rebills.
- Provide reasonable response time or acknowledgement of email request based on guidelines set by supervisors/managers.
- Initiate credit/rebill requests within 48 hours or less based on severity of issue.
- Provide high level of professional service to exceed expectations of our customers (Customer Survey feedback – very satisfied).
- Hybrid role.
- Perform other special projects and duties as assigned.
Requirements
- High School Diploma.
- Minimum of 1 year of relevant experience.
Skills
- Excellent computer, keyboarding and data entry skills.
- Proficiency with JDE, Workday, Teams, InContact.
- Intermediate level of proficiency with Excel, PowerPoint, Word, and Outlook.
- Ability to manage multiple computer screens while communicating by phone or email with internal customers.
- Knowledge of production within Research Models and Services, Models and Locations, Products and Services.
- Ability to attain competency level 2 or higher in: Customer Master review and knowledge, Customer Restrictions review, View Customer Route, View Special Pricing.
- Dedicated to the humane and ethical care of research animals.
- Motivated, positive, can‑do attitude with significant focus on meeting customer needs.
- Proven high‑level mental organization and time management skills.
- Demonstrated attention to detail to correctly process shipping and billing locations, delivery dates, and specific customer requirements.
- Ability to process large volumes of information and prioritize duties under extremely busy conditions.
- Ability to de‑escalate a situation calmly, tactfully, and with