Customer Service Support Specialist
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content.
We need to parse the job posting.
Job Overview: description paragraph.
Responsibilities: list of duties.
Skills & Qualifications: list of qualifications.
Physical demands etc maybe part of qualifications? But we can include as part of Qualifications or Requirements.
Benefits: "What We Offer" includes benefits: full comprehensive benefits, medical plans, dental, vision, time off benefits, paid holidays, 401k with company match, occasional travel.
Pay: "Compensation $19.00/hour"
Schedule: Not explicitly given; there is mention of hybrid schedule, flexible hours, extended hours, evenings, weekends, holidays, schedule subject to change. That's schedule info. So we can include Schedule section.
We should not repeat job title as heading. No Job ID.
We need to remove boilerplate: cookie/navigation/legal/EEO etc. There's some about AEDT, NYC Local Law 144, etc. Those are legal boilerplate; we should remove them. Also "Automated Employment Decision Tool (AEDT) Usage..." etc. Remove.
Also "The above information on this description has been designed..." etc. Remove.
We need to preserve all substantive information.
Thus sections:
- About the role (maybe from Job Overview). Could use heading "About the role". Provide paragraph.
- Responsibilities: list.
- Qualifications: maybe combine Skills & Qualifications and physical demands etc. Could have "Qualifications" heading.
- Benefits: heading.
- Pay: heading.
- Schedule: heading.
We should not include sections with filler like "not specified". All have content.
We need to use for each section heading. Use - for lists. Use
for prose.
We must output only HTML fragment, no /, no markdown.
Let's craft.
About the role: combine Job Overview paragraph: "As a Resident Support Specialist you will focus on resident interactions and acts as a liaison between Community Managers, internal teams, and residents to ensure that lines of communication are open and viable, with a primary focus on providing excellent customer service. As part of the regional operations team covering a variety of community association support functions, other specialty roles may be assigned based on need."
That's the overview.
Responsibilities: list items from "Your Responsibilities" bullet list.
Let's extract:
- Respond with great customer service to a high volume of emails and phone calls.
- Serve as the customer service front line while answering emails.
- Handle escalated phone calls from our Customer Care Center.
- Receive, record, respond, and/or route customer inquiries in an appropriate manner.
- Investigate customer inquiries, concerns, and issues in a timely and courteous manner.
- Document all contacts, actions, and responses in customer database.
- Assist in correspondence with mass communication emails.
- Follow established policy and procedures.
- Collaborate with internal team to ensure highest level of service is provided.
- Respond clearly and effectively to homeowner inquiries as needed.
- Maintain accurate property, owner and resident information in company software.
- Utilize Standard Operating Procedures to strive to exceed department expectations.
- Provide administrative support to the operations team as needed.
- Special projects and other duties as assigned by supervisor.
That's list.
Qualifications/Skills: from "Skills & Qualifications" plus physical demands etc.
Let's extract substantive qualifications:
- Two years of experience preferred in administrative office functions including data entry, internal/external communication and task prioritization.
- Experience in high volume processing highly preferred.
- Bachelor’s Degree or combination of education, experience and training.
- Ability to work independently and with minimum supervision in a fast-paced environment.
- Ability to interact with owners, residents and internal associates.
- Ability to work alongside team members to assist in troubleshooting and problem solving.
- Flexible, organized and able to handle competing priorities.
- Strong communications skills (i.e., conversational skills and writing skills).
- Strong computer skills with a proficiency in MS Office Suite.
- High level of attention to detail.
- Ability to establish and maintain effective working relationships.
- Physical demands: sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects up to 25 lbs or more following safety procedures; movement throughout day; climb several flights of stairs if necessary; sit and stand for extended periods; communicate both on phone and in person; finger dexterity for typing/keyboard; mobile enough to move around office to make copies, send mail/faxes and walk around property; could include lengthy walks on uneven areas; talking and hearing continuously; capable of working extended hours, to include evenings, weekends and holidays as necessary; position may alternate between indoors controlled climate and outdoors variable climate; must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills; must be able to work on more than one assignment at a time with frequent interruptions, changes and delays; must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances; for safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns; must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from proper performance of duties; If hybrid work schedule is arranged with supervisor, must follow agreed upon arrangement. Flexibility for hybrid schedule is subject to change by department leaders based on performance and work requirements. If hybrid work schedule is arranged, when working remotely must be able to work with same or better productivity than when in office. Remote work environment must be clear of distractions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.
But schedule info we will put in Schedule section. However some schedule details appear also in qualifications; we can keep schedule-specific details in Schedule section, and keep other physical demands in Qualifications.
Thus Qualifications section includes experience, education, abilities, skills, physical demands (except schedule specifics). We'll include physical demands like sitting, standing, lifting, etc. But we need to avoid repeating schedule details like evenings, weekends, holidays; but those are also schedule. Might be okay to include them in Qualifications as part of physical demands but we also have Schedule section. To avoid duplication, we could keep schedule details only in Schedule section. However the instructions: preserve ALL substantive information; do not invent or summarize away detail. If we remove schedule details from Qualifications, we would be losing info. But we can keep them in both places? That would be duplication but maybe acceptable? Better to keep schedule details in Schedule section and note that Qualifications includes ability to work extended hours etc. But that is schedule-related. However the schedule section can capture that. The Qualifications can still mention ability to work extended hours etc as part of ability to work in fast-paced environment. But we risk losing detail if we omit. Let's keep schedule details in Schedule section and also keep them in Qualifications if they are part of ability to work extended hours etc. But to avoid duplication, we could keep schedule details only in Schedule section and mention in Qualifications "Ability to work extended hours, including evenings, weekends, and holidays as needed" as part of ability to work independently etc. That's still schedule info but okay.
Let's decide: We'll put schedule details in Schedule section: mention flexible hours, extended hours, evenings, weekends, holidays, hybrid work possibility, schedule subject to change.
Qualifications will include physical demands (sitting, standing, lifting, etc.) and other abilities, but we can omit explicit mention of evenings/weekends etc to avoid duplication. However the physical demands section includes "capable of working extended hours, to include evenings, weekends and holidays as necessary." That's schedule. If we omit it, we lose that detail. But we could keep it in Qualifications as part of physical demands; then Schedule section can also mention hybrid work etc. It's okay to have some overlap as long as we preserve info. The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." Overlap is not prohibited. So we can keep schedule details in both sections.
Thus Qualifications will include physical demands paragraph.
Benefits: from "What We Offer": full-time exempt associate eligible for full comprehensive benefits including choice of multiple medical plans, dental, vision, others; time off benefits, paid holidays, 401k with company match; occasional travel may be required to attend training and other company functions.
Pay: "Compensation $19.00/hour"
Schedule: details about hybrid work schedule, flexibility, extended hours, evenings, holidays, weekends, schedule subject to change.
Now craft HTML.
We'll have:
About the role
...
Responsibilities
- ...
...
Qualifications
- ...
...
Maybe also include a for physical demands paragraph if not list. But we can keep as list items.
Better to keep as list for readability.
Benefits:
Benefits
- Full comprehensive benefits including choice of multiple medical plans, dental, vision, and others
- Time off benefits
- Paid holidays
- 401k with company match
- Occasional travel may be required to attend training and other company functions
Pay:
Pay
$19.00/hour
Schedule:
Schedule
- Flexibility for hybrid work schedule subject to supervisor arrangement and department leaders
- Ability to work extended hours, including evenings, weekends, and holidays as necessary
- Schedule subject to change based on business needs
Check for any other sections: maybe "Skills" separate but we combined into Qualifications.
We must not repeat job title as heading. Good.
We must not include boilerplate like AEDT etc. We removed.
Now output HTML fragment.
Let's craft the About the role paragraph exactly as in posting: "As a Resident Support Specialist you will focus on resident interactions and acts as a liaison between Community Managers, internal teams, and residents to ensure that lines of communication are open and viable, with a primary focus on providing excellent customer service. As part of the regional operations team covering a variety of community association support functions, other specialty roles may be assigned based on need."
Make sure grammar: "acts" maybe should be "act". But we must preserve as is. We'll copy exactly.
Now Responsibilities list items exactly as given.
Let's copy each:
- Respond with great customer service to a high volume of emails and phone calls.
- Serve as the customer service front line while answering emails.
- Handle escalated phone calls from our Customer Care Center.
- Receive, record, respond, and/or route customer inquiries in an appropriate manner.
- Investigate customer inquiries, concerns, and issues in a timely and courteous manner.
- Document all contacts, actions, and responses in customer database.
- Assist in correspondence with mass communication emails.
- Follow established policy and procedures.
- Collaborate with internal team to ensure highest level of service is provided.
- Respond clearly and effectively to homeowner inquiries as needed.
- Maintain accurate property, owner and resident information in company software.
- Utilize Standard Operating Procedures to strive to exceed department expectations.
- Provide administrative support to the operations team as needed.
- Special projects and other duties as assigned by supervisor.
Now Qualifications list:
- Two years of experience preferred in administrative office functions including data entry, internal/external communication and task prioritization.
- Experience in high volume processing highly preferred.
- Bachelor’s Degree or combination of education, experience and training.
- Ability to work independently and with minimum supervision in a fast-paced environment.
- Ability to interact with owners, residents and internal associates.
- Ability to work alongside team members to assist in troubleshooting and problem solving.
- Flexible, organized and
- for lists. Use
for prose. We must output only HTML fragment, no /, no markdown. Let's craft. About the role: combine Job Overview paragraph: "As a Resident Support Specialist you will focus on resident interactions and acts as a liaison between Community Managers, internal teams, and residents to ensure that lines of communication are open and viable, with a primary focus on providing excellent customer service. As part of the regional operations team covering a variety of community association support functions, other specialty roles may be assigned based on need." That's the overview. Responsibilities: list items from "Your Responsibilities" bullet list. Let's extract: - Respond with great customer service to a high volume of emails and phone calls. - Serve as the customer service front line while answering emails. - Handle escalated phone calls from our Customer Care Center. - Receive, record, respond, and/or route customer inquiries in an appropriate manner. - Investigate customer inquiries, concerns, and issues in a timely and courteous manner. - Document all contacts, actions, and responses in customer database. - Assist in correspondence with mass communication emails. - Follow established policy and procedures. - Collaborate with internal team to ensure highest level of service is provided. - Respond clearly and effectively to homeowner inquiries as needed. - Maintain accurate property, owner and resident information in company software. - Utilize Standard Operating Procedures to strive to exceed department expectations. - Provide administrative support to the operations team as needed. - Special projects and other duties as assigned by supervisor. That's list. Qualifications/Skills: from "Skills & Qualifications" plus physical demands etc. Let's extract substantive qualifications: - Two years of experience preferred in administrative office functions including data entry, internal/external communication and task prioritization. - Experience in high volume processing highly preferred. - Bachelor’s Degree or combination of education, experience and training. - Ability to work independently and with minimum supervision in a fast-paced environment. - Ability to interact with owners, residents and internal associates. - Ability to work alongside team members to assist in troubleshooting and problem solving. - Flexible, organized and able to handle competing priorities. - Strong communications skills (i.e., conversational skills and writing skills). - Strong computer skills with a proficiency in MS Office Suite. - High level of attention to detail. - Ability to establish and maintain effective working relationships. - Physical demands: sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects up to 25 lbs or more following safety procedures; movement throughout day; climb several flights of stairs if necessary; sit and stand for extended periods; communicate both on phone and in person; finger dexterity for typing/keyboard; mobile enough to move around office to make copies, send mail/faxes and walk around property; could include lengthy walks on uneven areas; talking and hearing continuously; capable of working extended hours, to include evenings, weekends and holidays as necessary; position may alternate between indoors controlled climate and outdoors variable climate; must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills; must be able to work on more than one assignment at a time with frequent interruptions, changes and delays; must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances; for safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns; must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from proper performance of duties; If hybrid work schedule is arranged with supervisor, must follow agreed upon arrangement. Flexibility for hybrid schedule is subject to change by department leaders based on performance and work requirements. If hybrid work schedule is arranged, when working remotely must be able to work with same or better productivity than when in office. Remote work environment must be clear of distractions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs. But schedule info we will put in Schedule section. However some schedule details appear also in qualifications; we can keep schedule-specific details in Schedule section, and keep other physical demands in Qualifications. Thus Qualifications section includes experience, education, abilities, skills, physical demands (except schedule specifics). We'll include physical demands like sitting, standing, lifting, etc. But we need to avoid repeating schedule details like evenings, weekends, holidays; but those are also schedule. Might be okay to include them in Qualifications as part of physical demands but we also have Schedule section. To avoid duplication, we could keep schedule details only in Schedule section. However the instructions: preserve ALL substantive information; do not invent or summarize away detail. If we remove schedule details from Qualifications, we would be losing info. But we can keep them in both places? That would be duplication but maybe acceptable? Better to keep schedule details in Schedule section and note that Qualifications includes ability to work extended hours etc. But that is schedule-related. However the schedule section can capture that. The Qualifications can still mention ability to work extended hours etc as part of ability to work in fast-paced environment. But we risk losing detail if we omit. Let's keep schedule details in Schedule section and also keep them in Qualifications if they are part of ability to work extended hours etc. But to avoid duplication, we could keep schedule details only in Schedule section and mention in Qualifications "Ability to work extended hours, including evenings, weekends, and holidays as needed" as part of ability to work independently etc. That's still schedule info but okay. Let's decide: We'll put schedule details in Schedule section: mention flexible hours, extended hours, evenings, weekends, holidays, hybrid work possibility, schedule subject to change. Qualifications will include physical demands (sitting, standing, lifting, etc.) and other abilities, but we can omit explicit mention of evenings/weekends etc to avoid duplication. However the physical demands section includes "capable of working extended hours, to include evenings, weekends and holidays as necessary." That's schedule. If we omit it, we lose that detail. But we could keep it in Qualifications as part of physical demands; then Schedule section can also mention hybrid work etc. It's okay to have some overlap as long as we preserve info. The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." Overlap is not prohibited. So we can keep schedule details in both sections. Thus Qualifications will include physical demands paragraph. Benefits: from "What We Offer": full-time exempt associate eligible for full comprehensive benefits including choice of multiple medical plans, dental, vision, others; time off benefits, paid holidays, 401k with company match; occasional travel may be required to attend training and other company functions. Pay: "Compensation $19.00/hour" Schedule: details about hybrid work schedule, flexibility, extended hours, evenings, holidays, weekends, schedule subject to change. Now craft HTML. We'll have:
About the role
...
Responsibilities
- ... ...
Qualifications
- ... ...
for physical demands paragraph if not list. But we can keep as list items. Better to keep as list for readability. Benefits:
Benefits
- Full comprehensive benefits including choice of multiple medical plans, dental, vision, and others
- Time off benefits
- Paid holidays
- 401k with company match
- Occasional travel may be required to attend training and other company functions
Pay
$19.00/hour
Schedule:Schedule
- Flexibility for hybrid work schedule subject to supervisor arrangement and department leaders
- Ability to work extended hours, including evenings, weekends, and holidays as necessary
- Schedule subject to change based on business needs