Customer Service Support Specialist

About the role

This is a fully on-site position at our Tysons location. No remote option is available. An active Poly clearance is mandatory to be considered.

Required Skills

• Demonstrates experience with Microsoft Sentinel and Microsoft Azure.
• Demonstrates experience understanding enterprise network monitoring and infrastructure monitoring tools.
• Demonstrates experience identifying and performing initial troubleshooting.
• Demonstrates experience understanding network security modeling, mapping, exposure-analysis, or network-path analysis tools.
• Demonstrates experience working with telecommunications carriers, Internet Service Providers (ISPs), cloud providers, OEM vendors, managed service providers, or other third-party service providers.

Desired Skills

• Demonstrates experience leading or managing personnel within a NOC, SOC/CSOC, enterprise operations center, or comparable 24x7 technical operations environment.
• Demonstrates progressively responsible experience in enterprise IT operations, network operations, cybersecurity operations, cloud operations, or related technical disciplines.
• Demonstrates experience supporting a Network Operations Center (NOC), Security Operations Center (SOC/CSOC), enterprise IT operations center, or comparable technical operations environment.
• Demonstrates significant experience with Microsoft Sentinel: alert monitoring, KQL log queries, entity analysis, runbooks, or escalation.
• Demonstrates significant experience with Azure skills: portal nav, Monitor/Log Analytics, VMs, Resource Health, or basic networking (VNets/NSGs).
• Demonstrates significant experience with Networking basics: TCP/IP, DNS/DHCP, subnetting, VLANs, routing, firewalls, VPNs, or LAN/WAN.
• Demonstrates significant experience with troubleshooting outages, connectivity, packet loss/latency, or CPU/memory issues.
• Demonstrates experience with tools for topology, paths, assets, segmentation, or vulnerabilities.
• Demonstrates experience with Kusto Query Language (KQL) for searching, filtering, correlating, and investigating Sentinel and Log Analytics data.