Customer Service Support (OMNI) for a Skincare brand

Who We Are

At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

Your Mission Will Be To

• Respond to customer inquiries and requests in a timely, professional, and courteous manner.
• Identify and assess customer needs to achieve satisfaction and provide solutions.
• Provide accurate information regarding products, services, and company policies.
• Troubleshoot and resolve customer complaints or problems, escalating complex issues when necessary.
• Keep detailed records of customer interactions, transactions, comments, and complaints.
• Follow communication procedures, guidelines, and policies set by the campaign.

Tech Checklist – Gotta Have It!

• Software/platforms required: Gorgias
• Must have strong communication skills, both oral and verbal

Budget

$3.50 to $4 / Hour

Hours

HOOP: 9AM - 6PM ET, MON-FRI