Customer Service Support/Clerical

POSITION SUMMARY

The Customer Service Assistant/Clerical ensures that customers and employees receive courteous and prompt services according to company policy in person, over the phone, and via email. The Customer Service Assistant/Clerical plays a key role in meeting professional customer service expectations for our clients, prospects and vendors. The Customer Service Assistant/Clerical is a critical player in delivering exceptional clerical and customer service in handling administrative functions to keep the office fully functioning and effectively supporting our clients and employees.

OTHER JOB FUNCTIONS

• Handle additional projects as assigned
• Maintain confidentiality and dispose of sensitive information properly

KNOWLEDGE, SKILLS, AND ABILITIES

• Proficient in Microsoft products
• Customer/Client Focus
• Problem Solving/Analysis
• Time Management
• Communication Proficiency
• Teamwork Orientation
• Technical Capacity

EDUCATION

• High School Diploma (Associate’s Degree or Business School Preferred)

EXPERIENCE

• Customer Service Experience
• Clerical/Reception/Front Office Experience
• Computer Experience

POSITIONS SUPERVISED

This position has no supervisory responsibilities.

TOOLS/EQUIPMENT/MACHINES USED

• Computer
• Copy machine
• Fax machine
• Laptop
• Nortel phone system

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

• Normal office conditions apply
• Employee must have clear, close vision for reading and computer work
• Must be able to sit, stand, walk, balance, stoop, grasp, talk, hear and operate computer keyboard
• Job may require reaching at shoulder level and below waist
• Will occasionally lift/push/pull up to 20 pound and carry objects

SCHEDULE

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 4:30 p.m.