Customer Service Support Associate - Bob Squad
About the Role
Join Bob’s Discount Furniture as a Customer Service Support Associate and be a key part of delivering exceptional support throughout the customer journey. In this omnichannel role, you’ll assist guests in person, over the phone, and across digital platforms to ensure a smooth and satisfying shopping experience. Whether you're helping with orders, managing calls, or supporting store teams, you’ll use technology and service skills to represent Bob’s with integrity, enthusiasm, and care. This is a full-time, in-store position with required flexibility to work a retail schedule.
Responsibilities & Skills
To excel in this role, you will need to demonstrate strengths in the following areas:
- Guest communication and empathy
- Omnichannel customer support (in-store, phone, digital)
- Order entry and accuracy using support systems
- Cash handling and payment processing
- Multitasking and follow-through
- Problem-solving and root cause analysis
- Positive mindset and professionalism
- Technology adaptability and system usage
Preferred competencies include experience in retail, call centers, or customer service; sales or CRM system familiarity; and experience supporting store operations or fulfillment.
Qualifications
- Must be at least 18 years old
- Ability to work flexible retail hours
- Strong verbal communication, judgment, and customer service skills
- Basic computer proficiency and willingness to learn new technologies
Physical Demands
- Ability to stand and walk on showroom floor
- Ability to sit and perform computer-based work at a desk
- Ability to speak clearly on phone and use standard office equipment
About Bob’s Discount Furniture
At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we’re committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do.
Benefits
- National Medical, Dental, and Vision Insurance
- Paid Vacation, Sick Days, Holidays, and your Birthday
- 401(k) Profit Sharing Plan with a generous company match
- Pet Insurance and employer-paid Life Insurance
- Legal & Financial Planning assistance and wellness resources
- Tuition Reimbursement and employee scholarships
- Ongoing training and career development through Workday Learning
- Employee Discount on Day 1, plus merchant partner savings
Pay
Expected base pay: $18.08 per hour (not including potential commissions, incentives, or bonuses).