Customer Service Support Associate - Bob's Squad

Job Overview

Join Bob’s Discount Furniture as a Customer Service Support Associate - Bob's Squad and be a key part of delivering exceptional support throughout the customer journey. In this omnichannel role, you’ll assist guests in person, over the phone, and across digital platforms to ensure a smooth and satisfying shopping experience.

About the Role

This is a full-time, in-store position with required flexibility to work a retail schedule.

Key Skills for Success

• Core Competencies & Expertise:
  • Guest communication and empathy
  • Omnichannel customer support (in-store, phone, digital)
  • Order entry and accuracy using support systems
  • Cash handling and payment processing
  • Multitasking and follow-through
  • Problem-solving and root cause analysis
  • Positive mindset and professionalism
  • Technology adaptability and system usage
• Preferred Competencies & Skills:
  • Experience in retail, call centers, or customer service
  • Sales or CRM system familiarity
  • Experience supporting store operations or fulfillment

What You’ll Bring to Bob’s

To excel in this role, you will need to demonstrate strengths in the following skill areas:

• Core Competencies & Expertise
• Preferred Competencies & Skills

Who We Are

We are one of the leading omni-channel furniture retailers in the country with over 200 stores. We are committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.

How We Will Support Your Success

• Benefits & Perks
• Our Culture & Core Values

Minimum Qualifications

• Must be at least 18 years old to be considered for employment with Bob’s
• Ability to work flexible retail hours
• Strong verbal communication, judgment, and customer service skills
• Basic computer proficiency and willingness to learn new technologies

Physical Demands

• Ability to stand and walk on showroom floor
• Ability to sit and perform computer-based work at a desk
• Ability to speak clearly on phone and use standard office equipment

Diversity is a Core Value at Bob’s

We want you to feel at home. Whether you’re shopping with us or a part of the Bob’s team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve.

Expected Base Pay

Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities: Pay Starting at $15.88 per hour

Equal Employment Opportunity

No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.