Customer Service - Supply Order Support Specialist - New Berlin, WI

About the Role

This position supports incoming customer order inquiries, ensuring quick and accurate responses to various customer needs, including confirmations, tracking status, and return requests. The role involves close collaboration with internal stakeholders to deliver exceptional customer service.

Responsibilities

• Ensure the best possible customer service through professional interaction in various scenarios.
• Monitor and manage the central inbox for incoming inquiries in a team environment.
• Communicate across multiple departments to deliver solutions to customers.
• Manage customer complaints and execute appropriate customer service measures.
• Perform other duties as assigned.

Qualifications

• Positive attitude and a true willingness to help customers.
• Proven strong leadership, communication, and personnel management skills.
• Excellent organizational and problem-solving skills.
• Good verbal and written communication skills.
• Knowledge of SAP or equivalent business systems.

Education & Experience

Bachelor's degree and/or a minimum of 3 years of relevant work experience in a customer service-driven environment.

Pay

Competitive salary determined based on skills, geographic location, internal equity, market/data analysis, years of prior relevant experience, degrees and/or certifications, technical assessment score, etc.

Benefits

• Medical Plan
• Dental
• Vision
• 401k plan with a match from day one
• Identity theft protection
• Accident insurance
• Travel insurance

Schedule

• Vacation: 2 weeks per year (pro-rated for the first year depending on start date); 3 weeks after 5-12 years of service; 4 weeks after 13+ years of service.
• Sick Leave: 5 days per year (pro-rated the first year after 90 days of service).