Customer Service Supply Chain Coordinator

Responsibilities

• Responsible for daily operational tasks to ensure the smooth processing of customer orders, deliveries, invoices, and execution of further documents and incidents (complaints, returns, credits, etc.).
• Work with clients on shipments, receivables, receipts of goods, reserves, and claims.
• Work in SAP to manage the customer database; load orders; invoices; picking/unpacking of goods; registration of shipping documents; returns; maintenance of discounts for distributor; maintenance of prices/conditions and customer master data.
• Daily formation of the schedule of shipment of goods for warehouse based on analysis of existing inventory and upcoming receipts.
• Monitor the level of service and delivery times, proposing possible solutions for improvement in order to reach the company's targets and mitigate the risk of fines and penalties.
• Receive complaints from customers, ensuring an efficient solution to the claim and a quick closure of the process.
• Utilize ticketing system (FreshService) for all inbound/outbound communications.
• Interact with transport companies and work with the Sales and Marketing Department.

Qualifications

• Bachelor's Degree preferred; High School diploma or equivalent required.
• At least 2 years of experience in production customer service or a relevant supply chain role supporting a manufacturing or production-based company.
• Strong knowledge of ERP-based programs (SAP strongly preferred), as well as EDI and MS Office (particularly Excel).
• Ability to make important decisions in a fast-paced environment that affect company metrics and have financial implications.
• Must be able to multi-task and work on multiple projects at one time.
• Problem solving skills, including the ability to diffuse situations and immediately offer solutions.
• Flexibility for minimal travel (typically twice/year), including Canada.
• Able to work a hybrid schedule with 3 days/week on-site (Aurora, IL, 60502).