Supply Chain Services Coordinator

About the role

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, serving millions of customers every day in 180 markets. Focused on delivering Smarter Technology for All, Lenovo offers a full-stack portfolio of AI-enabled devices, infrastructure, software, solutions, and services. The Factory Experience Program Manager will develop, manage, and scale world-class factory experience programs that showcase Lenovo’s manufacturing, supply chain, quality, and innovation capabilities to customers, partners, executives, and internal stakeholders.

Responsibilities

• Program Leadership: Own and manage the Factory Experience Program strategy, roadmap, governance, and execution; develop scalable processes, standards, and best practices across manufacturing locations; drive continuous improvement initiatives; establish and maintain program KPIs and reporting mechanisms.
• Customer Executive Engagement: Serve as the primary point of contact for customer, partner, and executive factory visits; collaborate with Sales, Marketing, and Executive Briefing Centers to identify and support strategic opportunities; design customized agendas aligned with customer interests and business objectives; coordinate executive meetings, SME presentations, facility tours, demonstrations, and networking events.
• End-to-End Visit Management: Lead all planning and execution activities for factory experiences; coordinate logistics including scheduling, transportation, meeting facilities, catering, security, visitor access, and accommodations; ensure a world-class visitor experience reflecting Lenovo’s brand and operational excellence; conduct or coordinate manufacturing and supply chain tours.
• Cross-Functional Coordination: Partner with Manufacturing, Quality, Engineering, Supply Chain, Sustainability, and Product teams to develop engagement content; align stakeholders on visit objectives, deliverables, and customer requirements; coordinate presentation development and demonstrations; manage escalation and issue resolution before and during customer visits.
• Analytics & Reporting: Capture visitor feedback and satisfaction metrics; analyze trends, engagement effectiveness, and business impact; produce quarterly reports for leadership highlighting program performance and improvement opportunities; track pipeline influence, customer engagement outcomes, and cost management.
• Financial Management: Manage program budgets and visit-related expenses; support pricing, quotations, and cost recovery processes; ensure accurate reconciliation and reporting of event costs.
• Marketing Program Growth: Increase awareness and adoption of Factory Experience services; develop promotional materials and success stories; identify opportunities to expand program offerings and site participation; benchmark industry best practices to maintain a competitive customer experience.