Customer Support & Supply Chain Coordinator

Responsibilities

• Handle customer service queries via email — tracking numbers, FAQs, refunds, and general support — responding accurately within 24 hours
• Manage supply chain coordination: ensure orders ship on time, flag issues or delays, and liaise directly with suppliers
• Update daily reporting sheets
• Contribute to and help improve our internal documentation and support processes

Requirements

• Maintain a high level of professionalism in all customer and team interactions

What We're Looking For

• Fluent English, written and verbal
• Minimum 2 years' experience in customer support
• Available to work UK business hours
• Able to start within 1–2 weeks
• Available for approximately 14 hours per week initially, increasing gradually as we scale
• Experience in customer support is important, but what matters most to us is finding someone who genuinely enjoys helping people and takes pride in handling operational issues to a high standard