Customer Service- Supply Chain

About the Role

We are seeking a customer-focused professional with 3 to 5 years of experience supporting customer orders, sales teams, production teams, and supply chain activity within a manufacturing environment. The Customer Service - Supply Chain Representative will serve as a key point of contact for customers, ensuring accurate order processing, timely communication, dependable follow-up, and a positive service experience.

This opportunity offers a collaborative, team-oriented workplace with supportive leadership, excellent benefits, and room for growth. The environment values proactive communication, accountability, problem-solving, and strong internal partnerships.

Responsibilities

• Serve as a primary contact for customer inquiries, order status updates, product information, and service-related communication.
• Process, monitor, and follow up on customer orders to support accuracy, timely completion, and customer satisfaction.
• Coordinate with sales, production, shipping, receiving, and quality teams to support customer requirements and operational workflow.
• Help resolve customer concerns by gathering information, communicating updates, and following through to completion.
• Support sales and account management teams with documentation, order coordination, and customer follow-up.
• Maintain accurate customer records, order details, and internal communication to support efficient service and reporting.

Pay

Salary range: $53,000 to $57,000 per year.

Benefits

• Direct hire opportunity.
• Excellent benefits package including major medical, dental, vision, and 401k for assignments lasting 13 weeks or longer.
• Statutory sick pay where required.
• Growth opportunities and supportive leadership in a team-oriented workplace.