CUSTOMER SERVICE SUPERVISOR - STEVENS EQUIPMENT SUPPLY
Stevens Equipment Supply · Eagan, MN · 1 wk ago
On-siteCustomer Service$65k–$75k/yrFull-time
Responsibilities
- Supervise and oversee all the work and functions of Customer Services Representatives.
- Responsible for time & attendance of Customer Service Representatives.
- Delegate all work flow to team representatives and accountable for their goals and work performance.
- Provide feedback to Customer Service employees on performance and disciplinary actions when needed.
- Provide motivation to staff on giving excellent customer service to our customers.
- Recruit for open positions in department, review resumes and interview potential candidates.
- Coach & train employees when needed.
- Participates and/or leads improvement efforts.
- Captures & compiles data relating to department.
- May provide direction amongst branch hourly personnel, specifically CSRs and Clerks.
- Ensure all employees are following work processes/procedures and take the required training.
- Assist Branch Manager with branch operations.
Requirements
- 5+ years with customer service and supervisory experience.
Qualifications
- High School diploma or GED equivalent.
- Must be able to perform essential responsibilities with or without reasonable accommodations.
Benefits
- Healthcare and dental insurance.
- Life and long-term disability insurance.
- 401K.
- Different types of paid time off.
Pay
$65,000.00 - $75,000.00 based on experience.
Schedule
Not specified.