Customer Service Supervisor

About the role

Gerber Life Insurance is seeking an experienced Customer Service Supervisor to lead a team of customer service representatives in their inbound contact center.

Responsibilities

• Lead, coach, and develop a team of customer service professionals supporting Gerber Life Insurance products.
• Drive team performance through ongoing coaching, mentoring, and performance management.
• Monitor productivity, quality, compliance, and customer experience metrics.
• Handle escalated customer concerns and sensitive service situations.
• Foster a culture of accountability, engagement, continuous improvement, and employee development.
• Partner with leadership, compliance, legal, and cross-functional teams to achieve business objectives.
• Recruit, train, and develop high-performing team members.

Qualifications

• 3+ years of leadership or supervisory experience with a proven ability to motivate and develop teams.
• Strong coaching, communication, and performance management skills.
• Experience in a call center, contact center, financial services, or insurance environment preferred.
• Able to manage multiple priorities and drive results in a fast-paced environment.
• Strong analytical, problem-solving, and technical skills.
• Bachelor's degree or equivalent work experience preferred.