Customer Service Supervisor

Responsibilities

• Conduct oneself with the highest level of integrity, positively representing the company and employees in a trustworthy and sincere manner.
• Aid in creating a supportive team-oriented work climate that supports our values and enables team members to develop professionally.
• Conduct regular team meetings to foster open communication of current needs and challenges and create opportunities for team participation and success.
• Collaborate on developing training programs focused on leadership, product knowledge, customer service, and technical systems.
• Involvement in the hiring, management, evaluation and disciplinary processes for all Inside Sales and Office Personnel.
• Supervise the day-to-day planning, operation, and problem-solving of the Customer Service, Reception, Billing, and Estimation teams.
• Maintain workloads and adjust responsibilities and workflow as needed.
• Ensure that the team processes all orders, customer calls, quotes, backorders, confirmations, credits, replacement orders etc., efficiently and timely to ensure a positive customer experience.
• Manage and approve all PTO requests and calendar updates for inside sales, as well as administrative and reception staff.
• Work with branch and corporate leadership to ensure required price pages are available.
• Manage open order reports.
• Have an advanced understanding of the branch's shop, warehouse, and shipping processes.

Qualifications

• At least five (5) years of experience working in a customer service office environment.
• Two (2) to five (5) years of Supervisorial experience preferred.
• Familiarity with the door and/or millwork industry, or building industry, is preferred.
• Passion for driving change and delivering results through commitment to operational excellence and continuous improvement.
• Significant experience with Outlook, Word, and Excel software required.
• Knowledge of telephone communications, office systems, and record keeping required.
• Related college degree preferred (not required).

Physical Requirements

• Must be able to remain in a stationary position for prolonged periods of time.
• Occasionally move about inside the office to access file cabinets, office machines, etc.
• Ability to operate a computer and other office equipment.
• The ability to communicate information and ideas clearly through written and verbal forms so that others will understand.
• The capability to lift and move heavy objects occasionally, such as doors or equipment.
• The capacity to work in various environments, including warehouses and offices.
• The ability to bend and reach comfortably.

Benefits

• Medical/Dental/Vision insurance
• Retail Plan
• Paid Holidays
• Paid Time Off
• Paid Bereavement Leave
• 401K

About the Company

We are an equal opportunity employer and one of North America's leading distributors of high-quality door products. The great service and products we deliver are a result of the hard work and talent of our exceptional team. We work very hard to hire the best team members who share our core values in respect for all people, integrity in every situation, and quality in everything we do. A supportive team with diverse backgrounds and career experiences from all around the world strengthens who we are and provides many opportunities for continuous growth and development within our Company.