Customer Service Specialist, Penn Hills

Primary Responsibilities

• Engage with walk-in taxpayers.
• Utilize your knowledge of various tax types collected by Keystone, demonstrating your proficiency in tax related matters.
• Showcase your ability to handle administrative tasks, such as modifying address changes and creating new accounts in our applications.
• Process payments for multiple tax types efficiently and accurately.
• Master the art of documenting thorough and detailed memos in our taxpayer service applications.
• Take ownership as an office key holder, contributing to the smooth running of daily operations.
• Manage end-of-day tasks, including FedEx drop offs, to ensure timely processing of payments and essential documents.

Secondary Responsibilities

• Demonstrate exceptional listening skills and a keen ability to retain knowledge.
• Accurately and attentively complete detailed tasks, showcasing your commitment to precision.
• Stay updated on changes in daily responsibilities and job processes.

Job Qualifications

• Previous experience in a call center is preferred.
• Proficient computer skills, ability to navigate multiple tabs, and a willingness to learn new applications.
• Demonstrated research skills.
• Strong problem-solving skills.
• Fluency in Spanish is a plus.