Customer Service Specialist – Parking and Transportation

About the role

Oversee all ticket appeals submitted through the Ticket Appeal System and coordinate the distribution of appeals to appointed review members. Enter and maintain accurate ticket appeal decisions and related data in designated systems. Serve as the front counter lead, greeting and assisting guests and visitors in a professional and customer-focused manner. Respond to departmental telephone inquiries related to the ticket appeal process and general office operations. Process ticket and permit payments, reconcile Money Received Reports, and balance the cash drawer in accordance with established procedures. Maintain organized records and ensure compliance with departmental and university policies. Perform other duties as assigned in support of department operations.

Schedule

7:30AM–4:00PM

Minimum Qualifications

• High school diploma or equivalent
• At least 3 years of experience from which comparable knowledge and skills can be acquired

Preferred Qualifications

• Customer service experience
• Office experience
• Cash handling experience
• Good organizational and communication skills

Pay

$17.00–$18.00 per hour

About the department

University of Missouri Parking & Transportation is dedicated to providing safe, efficient, and accessible parking and transit solutions for the Mizzou community. We manage campus parking facilities, Tiger Line shuttle services, and alternative transportation options to support students, faculty, staff, and visitors. Our team is committed to excellent customer service, sustainability, and continuous improvement to enhance mobility and convenience on campus.

About the community

Columbia offers small-town friendliness with big city features and a high quality of life for people of all ages and interests. Founded on education and known as an ideal college town, its location also makes it an attractive spot for businesses and travelers. Located on Interstate 70 and U.S. Highway 63, Columbia is right in the middle of the state and the nation. Just a couple hours' drive from St. Louis and Kansas City, Columbia is Boone County's largest population center offering big-city culture, activities, and resources with a low cost of living. Columbia is home to a variety of restaurants and entertainment venues and hosts more than a dozen festivals each year.

Benefits

• Medical, dental, and vision plans
• Retirement plan
• Paid time off
• Short- and long-term disability
• Paid parental leave
• Paid caregiver leave
• Educational fee discounts for all four UM System campuses