Customer Service Specialist

About the role

Are you looking for a new opportunity with career development/training, the ability to work in a collaborative team environment, and a great work/life balance? Horizon Farm Credit is seeking a Customer Services Specialist to join our team. One position is available. The qualified candidate will work in the Reedsville, PA branch location. The hours of operation are typically Monday through Friday from 8 a.m. to 4:30 p.m. This is a full-time office position.

Responsibilities

• Provide account information to customers in person, over the phone, and via email.
• Process customer convenience service requests and handle general account inquiries.
• Perform a wide variety of clerical and office duties including supporting the local branch.
• Promptly and professionally handle telephone calls and visitors.
• Assist callers with routine inquiries and requests.
• Promptly and professionally handles telephone calls and visitors.
• Promotes Business Management Solutions and convenience products to members.
• Process incoming payments and make deposits.
• Disburse loan funds.
• Complete noncash forms as needed for internal adjustments and transfers to Finance.
• Initiates outgoing past due notices and routine delinquency phone calls to customers.
• Assist in the printing and mailing of loan packages.
• Ensures loan documents are properly scanned in AgDocs promptly once executed.
• Supports loan officers' account servicing efforts including the collection of customer financial information.
• Prepare special reports and correspondence as required.
• Assist in system maintenance to ensure accurate reporting.

Requirements

• Excellent communication & interpersonal relations skills.
• Moderate knowledge of software applications and proven self-starter.
• Excellent organizational skills with the ability to simultaneously work on multiple projects/assignments.
• Ability to initiate, organize, and prioritize work and maintain confidentiality.
• Basic knowledge and ability t

Qualifications

Customer service experience preferred or training/experience in the banking or finance industry. Generally, 2-5+ years of related work experience is preferred. Experience working in a fast-paced environment is a plus.

Schedule

Monday through Friday, 8 a.m. to 4:30 p.m.