Customer Service Specialist

Overview

We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top‑notch service from the industry leader with more than 120 years of protecting homes and businesses. The Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you. You’ll excel with organizational skills and commitment to accuracy in a fast‑paced dynamic environment. This role offers a career with growth potential, full medical, dental and vision coverage for you and your family, competitive pay, a 401(k) program, volunteer opportunities, and award‑winning training. No industry experience is required to start building your career, and the pest‑management industry is recession‑resistant.

Responsibilities

• Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments.
• Proficiently navigate a Windows‑based and web‑based system to track routes and optimize current and future schedules (training provided).
• Schedule appointments for technicians to efficiently minimize drive time or distance, recommending alternative routes when appropriate.
• Use sharp listening skills and probing questions to identify customer concerns and evaluate their needs.
• Monitor, update, and maintain the customer database with accurate information, including call details, disposition, payments, and other results.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes, programs, and initiatives.
• Safeguard customer privacy and other proprietary information.

Pay

Competitive earnings ranging from $21 to $23 per hour.

Benefits

• Comprehensive benefits package including medical, dental, vision, maternity, and life insurance.
• 401(k) plan with company match and employee stock purchase plan.
• Paid vacation, holidays, and sick leave.
• Employee discounts, tuition reimbursement, and dependent scholarship awards.
• Industry‑leading, quality, comprehensive training program.

Why choose Orkin?

• Founded in 1901, Orkin is a global residential and business service provider offering accurate, comprehensive, and efficient pest‑management services.
• The pest‑management industry is growing and recession‑resistant.
• Service‑oriented mindset that builds loyalty and trust with clients.
• Strong sense of responsibility to commitments.
• Team‑focused culture.
• Company supports community involvement.
• Financially stable and growing as the largest subsidiary of Rollins (NYSE: ROL), headquartered in Atlanta, GA.

Qualifications

• Previous experience in customer service or sales preferred.
• High school diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web‑based applications.
• Proficiency in Microsoft Office.
• Strong attention to detail and follow‑through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Work Environment

• Desk‑based work with extended periods using a computer, keyboard, telephone, and other office equipment.
• Ability to regularly lift and/or move up to 25 pounds.
• Accommodations available to meet physical job requirements as needed.