Customer Service Specialist II
Collier County Realty Corp · Naples, FL · 1 mo ago
OTHRFull-time
We need to output HTML fragment with sections only if real content. Remove boilerplate. Use for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections have content.
Job Summary: description about Collier County, purpose, etc. Could be "About the role". Provide paragraph.
Essential Functions: list of duties. Use
for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections have content.
Job Summary: description about Collier County, purpose, etc. Could be "About the role". Provide paragraph.
Essential Functions: list of duties. Use - .
Applicant must have prior experience... etc. Also Office hours schedule etc. That could be Schedule and maybe Pay? Salary info: "The salary listed in the job description reflects the full pay range for this position, from entry level through advanced career stages. NEW EMPLOYEES ARE HIRED AT, OR NEAR THE ENTRY POINT SHOWN, DEPENDING ON QUALIFICATIONS AND RELEVANT EXPERIENCE." That's pay info but not specific numbers. The rule: never create Pay/Schedule/Benefits sections unless posting actually states them. It does state salary range (full pay range) but not specific numbers. It says "salary listed in the job description reflects the full pay range". That is still stating there is a pay range. So we could include Pay section with that statement. However we must avoid filler like "commensurate with experience". This is not filler; it's stating that salary reflects full pay range. So we can include Pay.
Schedule: "Office hours are scheduled in 8 hour work patterns Monday-Friday 8:00 am to 5:00pm. The applicant must be flexible regarding the work schedule. The applicant will be required to work on some county holidays. In the event of a hurricane or other emergency, attendance will be required to staff customer service phones immediately after the all clear is given for the event." That's schedule info. So include Schedule.
Benefits: "Collier County BCC offers a variety of benefits to both regular full and part-time employees. For information, click here to view the comprehensive benefits package we have to offer when you join our team." That's benefits info. So include Benefits.
Qualifications: Minimum Qualifications: High school diploma or GED required. One (1) year of related experience. Fingerprinting required. Also supplemental info: Salary offers above the minimum pay grade may be considered based on qualifications. Essential Employees may be required to work during an undeclared or declared emergency. etc. That's qualifications.
Skills: maybe mention Excel, customer service, typing speed, etc. Could be Skills section.
We need to avoid duplication. Also remove application instructions like the questionnaire (01 APPLICANT NOTICE etc). Those are boilerplate/application instructions, remove.
Also remove duplicated lines like "Provides customer service and/or assistance to customers, County employees, vendors, contractors and the general public." appears twice; we should keep only once.
We need to preserve all substantive information. So we need to include the essential functions list (many bullet points). We'll condense but not lose detail. Must not invent or summarize away detail. We need to keep each duty as separate bullet? Could combine similar but must preserve all info. Might be long but okay.
Let's extract essential functions bullet points:
- Provides customer service and/or assistance to customers, County employees, vendors, contractors, and the general public.
- Answers Division telephones; assists callers with questions regarding division programs, services or procedures including researching and resolving customer inquiries; refers callers to other staff members as appropriate; and takes messages.
- Receives, screens and assists visitors and/or customers; provides information; and/or directs visitors to appropriate staff member or division.
- Provides information regarding division programs; explains policies and procedures; receives applications, payments, requests and/or complaints; and researches and provides information from division databases or records as requested.
- Provides forms, applications, receipts or other documents to visitors/customers upon request.
- Assists customers with completing forms.
- Prepares division records, reports and forms; prepares correspondence and letters; receives documents and/or retrieves information from drafts, summaries, databases or other source documents; and incorporates information into prepared materials; and proofreads for accuracy and completeness.
- Copies and distributes documents as appropriate.
- Prepares and processes administrative documents (i.e. payroll, accounts payable, invoices, etc.).
- Prepares and processes program/operational documents (permits, work orders, project records, etc.).
- Researches, assembles and compiles information needed to complete documents.
- Establishes, updates and maintains information in automated information systems; enters operational, account, and/or program information into databases; retrieves data from databases; creates new spreadsheets/files; and purges old data.
- Researches information from databases as requested.
- Generates reports, logs and listings from databases.
- May include scanning paper documents into digital database.
- Prepares and maintains division files and records to include files of division correspondence, program records, legal documents, etc.; photocopies documents and distributes and/or files; and requests information from other divisions as necessary to complete division records/files.
- Receives, dates and distributes incoming mail.
- Prepares outgoing mail.
- Operates a personal computer, telephones, copiers and other general office equipment as necessary to complete essential functions, to include the use of word processing, spreadsheet, database, or other system software.
- Performs general clerical tasks in support of assigned functions such as opening and distributing mail; distributing accounting documents, reports bills, etc. to appropriate departments; maintaining office supplies; managing postage billing process; preparing correspondence, letters, and notices to departments, outside agencies, vendors, etc.
- May perform other clerical functions in support of departmental operations.
- Performs other related duties as required.
Also earlier: "Provides information and explains policies and procedures." Already covered.
Now Minimum Qualifications:
- High school diploma or GED required.
- One (1) year of related experience.
- Fingerprinting required.
Supplemental info: "Salary offers above the minimum pay grade may be considered based on qualifications." That's pay detail.
Also "Essential Employees may be required to work during an undeclared or declared emergency. The County’s Administrative Office will determine who will be required to work on an incident-by-incident basis." That's schedule/emergency.
Also "This job posting is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position." That's boilerplate; maybe remove as it's generic.
Now Benefits: "Collier County BCC offers a variety of benefits to both regular full and part-time employees. For information, click here to view the comprehensive benefits package we have to offer when you join our team."
Pay: "The salary listed in the job description reflects the full pay range for this position, from entry level through advanced career stages. NEW EMPLOYEES ARE HIRED AT, OR NEAR THE ENTRY POINT SHOWN, DEPENDING ON QUALIFICATIONS AND RELEVANT EXPERIENCE."
Schedule: "Office hours are scheduled in 8 hour work patterns Monday-Friday 8:00 am to 5:00pm. The applicant must be flexible regarding the work schedule. The applicant will be required to work on some county holidays. In the event of a hurricane or other emergency, attendance will be required to staff customer service phones immediately after the all clear is given for the event."
Skills: maybe list: customer service, accounting, Excel spreadsheets, ability to complete Excel course, typing 35-45 wpm, Microsoft Office proficiency, etc. Also "Applicant must have prior experience in customer service, accounting and Excel spreadsheets or ability to successfully complete an Excel course." Also "Do you possess one (1) year of customer service experience?" etc but those are application questions; we remove.
We need to include Skills section if there is real specific content. We have: prior experience in customer service, accounting and Excel spreadsheets or ability to successfully complete an Excel course. Also ability to type 35-45 wpm. Also Microsoft Office proficiency levels. Those are skills.
We'll create Skills
- .
Now About the role: Use job summary paragraph: "Collier County strives to be an employer of choice, and many of our employees build long-term careers with us. The purpose of this classification is to perform Customer Service responsibilities for the Customer and Utility Billing staff that provide service to over 115,000 customers."
We could also include that salary info? Already in Pay.
Now output HTML fragment with sections: About the role, Responsibilities, Requirements (maybe Minimum Qualifications), Qualifications (maybe supplemental?), Skills, Benefits, Pay, Schedule. But we must not create thin sections. Let's decide:
- About the role: paragraph.
- Responsibilities: list of essential functions.
- Requirements: Minimum Qualifications (HS diploma/GED, 1 year related experience, fingerprinting).
- Qualifications: maybe supplemental info about salary offers above minimum pay grade? That's more about pay. Could combine with Pay. But we have Pay section already. So maybe Qualifications not needed. Could combine Requirements and Qualifications? The instruction: use headings for those categories if content exists. We can have Requirements (minimum quals) and Qualifications (preferred or supplemental). We have supplemental: "Salary offers above the minimum pay grade may be considered based on qualifications." That's about pay, not qualifications. Could put in Pay.
Thus we may have: About the role, Responsibilities, Requirements, Skills, Benefits, Pay, Schedule.
Check if any content for Requirements beyond minimum quals: maybe also "Essential Employees may be required to work during an undeclared or declared emergency." That's schedule/emergency, but we have Schedule.
Thus final.
Now craft HTML.
We'll need to escape any HTML special characters? Not needed.
Let's write:
About the role
Collier County strives to be an employer of choice, and many of our employees build long-term careers with us. The purpose of this classification is to perform Customer Service responsibilities for the Customer and Utility Billing staff that provide service to over 115,000 customers.
Responsibilities
- Provides customer service and/or assistance to customers, County employees, vendors, contractors, and the general public.
- Answers Division telephones; assists callers with questions regarding division programs, services or procedures including researching and resolving customer inquiries; refers callers to other staff members as appropriate; and takes messages.
- Receives, screens and assists visitors and/or customers; provides information; and/or directs visitors to appropriate staff member or division.
- Provides information regarding division programs; explains policies and procedures; receives applications, payments, requests and/or complaints; and researches and provides information from division databases or records as requested.
- Provides forms, applications, receipts or other documents to visitors/customers upon request.
- Assists customers with completing forms.
- Prepares division records, reports and forms; prepares correspondence and letters; receives documents and/or retrieves information from drafts, summaries, databases or other source documents; and incorporates information into prepared materials; and proofreads for accuracy and completeness.
- Copies and distributes documents as appropriate.
- Prepares and processes administrative documents (i.e. payroll, accounts payable, invoices, etc.).
- Prepares and processes program/operational documents (permits, work orders, project records, etc.).
- Researches, assembles and compiles information needed to complete documents.
- Establishes, updates and maintains information in automated information systems; enters operational, account, and/or program information into databases; retrieves data from databases; creates new spreadsheets/files; and purges old data.
- Researches information from databases as requested.
- Generates reports, logs and listings from databases.
- May include scanning paper documents into digital database.
- Prepares and maintains division files and records to include files of division correspondence, program records, legal documents, etc.; photocopies documents and distributes and/or files; and requests information from other divisions as necessary
- .
Now About the role: Use job summary paragraph: "Collier County strives to be an employer of choice, and many of our employees build long-term careers with us. The purpose of this classification is to perform Customer Service responsibilities for the Customer and Utility Billing staff that provide service to over 115,000 customers."
We could also include that salary info? Already in Pay.
Now output HTML fragment with sections: About the role, Responsibilities, Requirements (maybe Minimum Qualifications), Qualifications (maybe supplemental?), Skills, Benefits, Pay, Schedule. But we must not create thin sections. Let's decide:
- About the role: paragraph.
- Responsibilities: list of essential functions.
- Requirements: Minimum Qualifications (HS diploma/GED, 1 year related experience, fingerprinting).
- Qualifications: maybe supplemental info about salary offers above minimum pay grade? That's more about pay. Could combine with Pay. But we have Pay section already. So maybe Qualifications not needed. Could combine Requirements and Qualifications? The instruction: use headings for those categories if content exists. We can have Requirements (minimum quals) and Qualifications (preferred or supplemental). We have supplemental: "Salary offers above the minimum pay grade may be considered based on qualifications." That's about pay, not qualifications. Could put in Pay.
Thus we may have: About the role, Responsibilities, Requirements, Skills, Benefits, Pay, Schedule.
Check if any content for Requirements beyond minimum quals: maybe also "Essential Employees may be required to work during an undeclared or declared emergency." That's schedule/emergency, but we have Schedule.
Thus final.
Now craft HTML.
We'll need to escape any HTML special characters? Not needed.
Let's write:
About the role
Collier County strives to be an employer of choice, and many of our employees build long-term careers with us. The purpose of this classification is to perform Customer Service responsibilities for the Customer and Utility Billing staff that provide service to over 115,000 customers.
Responsibilities
- Provides customer service and/or assistance to customers, County employees, vendors, contractors, and the general public.
- Answers Division telephones; assists callers with questions regarding division programs, services or procedures including researching and resolving customer inquiries; refers callers to other staff members as appropriate; and takes messages.
- Receives, screens and assists visitors and/or customers; provides information; and/or directs visitors to appropriate staff member or division.
- Provides information regarding division programs; explains policies and procedures; receives applications, payments, requests and/or complaints; and researches and provides information from division databases or records as requested.
- Provides forms, applications, receipts or other documents to visitors/customers upon request.
- Assists customers with completing forms.
- Prepares division records, reports and forms; prepares correspondence and letters; receives documents and/or retrieves information from drafts, summaries, databases or other source documents; and incorporates information into prepared materials; and proofreads for accuracy and completeness.
- Copies and distributes documents as appropriate.
- Prepares and processes administrative documents (i.e. payroll, accounts payable, invoices, etc.).
- Prepares and processes program/operational documents (permits, work orders, project records, etc.).
- Researches, assembles and compiles information needed to complete documents.
- Establishes, updates and maintains information in automated information systems; enters operational, account, and/or program information into databases; retrieves data from databases; creates new spreadsheets/files; and purges old data.
- Researches information from databases as requested.
- Generates reports, logs and listings from databases.
- May include scanning paper documents into digital database.
- Prepares and maintains division files and records to include files of division correspondence, program records, legal documents, etc.; photocopies documents and distributes and/or files; and requests information from other divisions as necessary