Customer Service Specialist - Clinic

About the role

At Access, our Culture Playbook isn’t a poster on the wall – it’s how we show up for each other and for the people we support. You’ll be part of a team that is clear about expectations, supportive and accountable, focused on outcomes that matter to people, and committed to helping people live the healthiest and fullest lives possible – while making sure our staff can do the same. Located in Middletown, NY.

Responsibilities

• Register new clients for services, verify insurance information, collect co‑pays, and schedule appointments
• Answer phones, direct calls, and take messages
• Scan documents to electronic health record, copy, file, and archive charts
• Submit emails
• Perform other duties as assigned
• Answer calls, email, fax, co‑pay collection, mail processing, appointment scheduling, and registration of new clients

Qualifications

• Minimum 1 year of clerical support experience
• Computer skills (Microsoft Word, Excel, Outlook) and experience working with electronic health records
• Excellent communication, customer service, and organizational skills
• Bilingual English and Spanish speaking a plus
• High School Diploma or GED
• Ability to sit or stand in front of a computer for long periods
• Capable of working in an open‑space floor plan and moving throughout the workday
• Able to work alongside co‑workers within 3 ft and move in tight spaces
• Occasional lifting of more than 25 pounds

Pay

$22.00 per hour

Schedule

Monday – Friday, 10 am – 6:30 pm (40 hours weekly)