Customer Service Specialist - Aviation Services
About the role
This front-line position creates the first impression of the County at the Shelby County Airport. Strong customer service skills are key elements of this role. Work involves greeting and servicing the needs of aircraft, flight crews and visitors to the airport. The position involves inventory and documenting all inbound shipments of aviation fuel and other materials. It includes routine facilities inspection and housekeeping tasks, assisting with the administration of hangar leases (obtaining and tracking insurance certificates, verifying yearly renewal), coordinating inbound and outbound communications by phone, radio and written means, coordinating activities at the terminal facility and relationships with the maintenance shop and flight school. Work includes reception, referral, clerical assistance and customer service. The position maintains and updates a hangar waiting list with minimum monthly updates, coordinates the moving, parking, securing and fueling of aircraft, accurately processes transactions using the County airport software systems and collects payments related to hangar leases and fuel sales, and may be assigned other tasks by the supervisor.
Responsibilities
- Greet and serve customers, visitors, and flight crews in person, by telephone, and email; answer questions and address or resolve concerns related to airport services.
- Provide customer service functions as directed.
- Perform clerical duties such as filing, monitoring inventory, and assisting co‑workers.
- Adapt to changing conditions including workload surges and varying workflows.
- Provide routine information upon request or refer questions to proper personnel.
- Perform routine housekeeping tasks.
- Assist with the administration of hangar leases: obtain, track insurance certificates, and verify yearly renewal.
- Coordinate inbound and outbound communications by phone, radio, and written means.
- Provide assistance to flight line crew as directed.
- Enter purchase order requisitions.
- Collect, open, and