Customer Service Specialist
Zoom Drain Franchise · Plymouth Meeting, PA · 3 wk ago
On-siteCustomer ServiceFull-time
Customer Service / Dispatcher Benefits
- Paid Time Off
- Company Gatherings
- Recognition & Rewards
- Positive Team Atmosphere
Customer Service / Dispatcher Responsibilities
- Effectively manage incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Maintain personal and team sales targets and call handling quotas
- Schedule & communicate with technicians to meet customer requirements
- Assign work orders based on priority to the available workforce
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
Customer Service / Dispatcher Qualifications
- Proficiency with ServiceTitan software
- Previous experience in the home services industry
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of customers
- Excellent communication skills (English/Spanish Bilingualism preferred)
- Ability to multi-task, prioritize, and manage time effectively