Customer Service Specialist

About the role

Texas Life is seeking individuals to work in a fast-paced environment who have the ability to process policy transactions for our policyholders. Individuals must have a customer service mentality who focus on delivering exceptional customer experiences.

Responsibilities

• Accept phone calls in the call center from policyholders and provide professional, courteous service.
• Process a variety of policy changes in the Texas Life policy administration system.
• Compose and produce correspondence for policyholders, including responses by email.
• Develop knowledge of Texas Life’s products and policy administration procedures.
• Participate in change management by performing user testing in the policy administration system when needed.

Qualifications

• Prefer one or more years of work experience in customer service in a related industry, or Associate’s degree.
• Candidates must be able to work at a computer for long periods of time and handle a large volume of telephone calls.
• Effective written and verbal communications using different channels (phone, email, etc.)
• Basic mathematical ability.
• Ability to maintain good working relationships with customers, home office staff, and agents in a diverse business environment.
• Must be detail oriented and able to meet deadlines.
• Ability to make sound decisions.
• Ability to maintain confidentiality of files.
• Ability to use computer system and other office equipment, including word processing and spreadsheet applications provided by the Company.

Location

Waco, Texas

Pay

Base salary/hourly rate range for this position in Texas is between $34,000 and $36,000. Specific compensation decisions are based upon a variety of job-related factors as permitted by law, including geographic location, credentials, skills, education, training and experience.

Benefits

• Hybrid remote work opportunities upon successful completion of training
• Tuition reimbursement
• Professional development
• 401k with company match and profit sharing
• Participation in two bonus programs