Customer Service Specialist

Duties and Responsibilities

• Answer all customer inquiries including general information and pricing on the products
• Use product knowledge and selection to provide exceptional service and build customer relationships
• Provide support to our brands and resellers
• Utilize company resources for product knowledge and proactive approach to constant refreshing of latest product offerings
• Responds timely to email inquiries and facilitate departmental deadlines and goals
• Aid customers by answering phone calls, placing product orders, and providing shipping status
• Research and respond to customer inquiries in person, phone, and email
• Review and update customer records on computerized databases, SAP system
• Resolve problems through partnerships with appropriate parties/departments
• Research timepieces and parts in the SAP
• Assure the highest level of customer satisfaction including timely and adequate follow up process
• Aid in providing initial training to new agents as and when required

Requirements

• High School Diploma or GED
• Excellent communication skills both verbal and written
• Proficient in Microsoft Office
• Previous experience or knowledge of SAP System is a plus
• Ability to multi-task and work under pressure while maintaining a high level of accuracy and organization
• Highly organized with superior follow-up skills
• Flexibility to work additional hours during peak seasons
• Dependable and reliable team player
• Ability to work well in fast-paced environments
• Able to learn new tasks as needed for upward growth (team and individual)

Physical Requirements

• This is primarily a sedentary office position which requires the Customer Service Specialist to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs.
• Finger dexterity is necessary.
• It would be a huge plus if you have the following work experiences: Customer Service Representative, Customer Service Associate, Customer Service Assistant, Customer Service Coordinator, and Customer Service Agent.

Benefits

• Excellent health, dental, and vision insurance (employee and dependents are eligible 1st of the month following 30 days; generous employer contribution)
• Immediate participation in the 401(k) and 100% vested employer match after one year (maximum 4% employer match with 5% employee contribution)
• Company paid life insurance and Long Term Disability
• 18 days of PTO per year
• Special bucket of sick time per year extended paid time for medical, parental, and military leave
• Holiday pay
• Voluntary FSA, STD, Accident/Hospital Indemnity insurance
• Employee product discount