Customer Service Specialist

About the role

Works under the general supervision of a Lead Customer Service Specialist and/or Office Manager to perform technical duties in the automated processing and issuance of motor vehicle and vessel registrations and titles, driver’s licenses, identification cards, driver’s license sanctions and suspension clearances, road tests, concealed weapon permits, hunting and fishing licenses, and collection of fees and ad valorem (property) taxes in accordance with well-defined policies and procedures.

Responsibilities

• Administers automobile skills and road driving examinations.
• Processes work and responds to inquiries related to new applications, renewals, driver licenses, ID cards, property taxes, hunting and fishing licenses, concealed weapon permits, birth certificates, and transfers of motor vehicle and vessel registrations and titles.
• Interprets rules, regulations, statutes, and policies of the departments and agencies governing the transactions being completed.
• Maintains alphabetical and numerical files as necessary for proper record-keeping of transactions and internal controls.
• Inputs various data into a computer using word-processing software or a word processor; accesses, inputs, and retrieves information from a computer.
• Prepares correspondence, memoranda, reports, records, orders, files, and other office documents.
• Performs routine office duties including research and retrieval of records.
• Prepares and verifies receipts, forms, and documents related to the office and payments.
• Assists with mailroom responsibilities, processing incoming and outgoing mail.
• Operates office machines such as adding machines, fax, copiers, and other general office equipment.
• Collects and records all fees and taxes related to issuance, applications, renewals, or transfers; balances County and State computers daily with cash drawer and prepares bank deposit slips.
• In case of emergency or crisis (e.g., hurricane, flood), responds and performs emergency and recovery duties as assigned by the immediate supervisor.
• Maintains regular physical attendance at one of the County's offices or work facilities as required.

Requirements

• Knowledge of County and State laws and regulations applicable to the Tax Collector’s Office.
• Knowledge of Tax Collector policies, procedures, and documentation.
• Knowledge of math, business English, and vocabulary.
• Skilled in examining documents for authenticity and accuracy.
• Skilled in cashiering and money handling.
• Ability to accurately prepare complex forms, documents, and reports.
• Ability to establish and maintain effective working relationships with employees, other departments, officials, other county offices, and the public.
• Ability to utilize professional verbal and written communication skills.
• Ability to operate complex State or County computer systems, such as FRVIS, ORION, and Taxsys.
• Ability to understand, apply, and maintain complex regulations and oral instructions.
• Ability to accurately handle cash receipts and maintain complex filing systems.
• Ability to perform the technical and clerical functions of the position with a high degree of accuracy and efficiency.
• Ability to gather and evaluate information provided by customers to determine the appropriate course of action.
• Ability to enter data in various computer systems accurately and perform accurate computations and verification of data.

Qualifications

• Graduation from an accredited high school or possession of an acceptable equivalency diploma.
• Two (2) years of customer service experience; Tax Collector related experience preferred.
• Valid Florida Driver’s License and a driving record acceptable to the insurance provider.

Essential Physical Skills

• Acceptable vision (with or without correction).
• Acceptable hearing (with or without correction).
• Ability to communicate orally.
• Ability to sit at a desk and view a display screen for extended periods.

Environmental Conditions

• Work is generally performed in an indoor office environment.
• Work may be performed outside with potential for exposure to adverse weather and environmental conditions including dirt, dust, pollen, odors, fumes, humidity, rain, temperature, and noise extremes.

Reasonable accommodation will be made for otherwise qualified individuals with a disability.