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Jobs · OTHR · California

Customer Service Specialist

Redbarn Pet Products · Long Beach, CA · Today
On-siteOTHRFull-time

About Us

Redbarn Pet Products is a 28-year veteran in the pet industry and one of the few founder-owned and operated brands. We are dedicated to delivering high-quality, innovative dog food, chews, and treats. With a focus on integrity, quality, and innovation, our mission is to make pets happy by offering products that seamlessly transition from chew time to treat time to mealtime. Our business has grown considerably with our entry into the food category five years ago, positioning our brands for a revolution.

Benefits

  • Medical, Dental, and Vision Insurance
  • 401(k) with a company match
  • Flexible/Health Spending Accounts
  • Voluntary Benefits
  • Pet Insurance
  • Life and Accidental Death & Dismemberment Insurance
  • Paid Vacation / Paid Sick
  • Employee Pet Food Discounts
  • Complimentary Office Snacks

Expectations

  • Highly Motivated: Bring enthusiasm and a can-do attitude to your work.
  • Tech-Savvy: Comfortable with technology and quick to learn new tools.
  • Friendly and Outgoing: Enjoy engaging with people and making their day better.
  • Entrepreneurial Spirit: Have a growth mindset and consider yourself an entrepreneur.
  • Ready to Work: Show up to your shift prepared and ready to dive in.
  • Adaptable: Comfortable with change and able to go with the flow as needed.
  • Team Player: Support your colleagues and work collaboratively.
  • Values-Driven: Use our core values in every customer interaction and team collaboration.

Responsibilities

  • Assist customers via phone, live chat, email, and SMS/Text.
  • Take orders, answer questions, and help customers with their needs.
  • Engage with customers to resolve issues and provide solutions.
  • Manage customer inquiries through platforms like Amazon, Stamped.io, and other third-party applications.
  • Track returns, customer complaints, and other important customer metrics.

Tools

After training, you’ll become proficient in the following tools to help manage your daily tasks:

  • Shopify
  • Asana
  • Reamaze
  • Postscript
  • Nextiva
  • Slack
  • Amazon (Seller Central)
  • Stamped.io
  • Recharge
  • Google Voice

Competencies

  • Attention to Detail: Notice the little things that make a big difference.
  • Problem Solving: Identify and resolve issues efficiently, even in challenging situations.
  • Customer Service: Handle tough situations with empathy and aim to exceed customer expectations.
  • Communication: Clear, concise, and responsive in both written and spoken communication.
  • Judgment: Use critical thinking to make sound decisions.
  • Planning and Organizing: Prioritize tasks and use your time wisely.
  • Quality: Accuracy and thoroughness are essential.
  • Safety and Security: Mindful of safety and report any potential risks.

Requirements

  • A high school diploma or equivalent; some related experience preferred.
  • Language Skills: Able to read, write, and communicate clearly.
  • Math Skills: Basic math skills to handle customer orders and inquiries.
  • Reasoning Ability: Apply common sense to solve straightforward problems.
  • Computer Skills: Comfortable with database and internet software, as well as word processing tools.
  • Other Skills: Strong multitasking abilities.

Physical Demands

This role involves sitting for long periods, using your hands, and communicating frequently. You might occasionally need to lift items up to 10 pounds, and less frequently, items up to 25 pounds.

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