Customer Service Specialist

About the role

Share Partners is a specialized insurance services company headquartered in Dallas, TX. We partner with individuals, families, and organizations to provide expert administration and management for Medi-Share plans. Our team is dedicated to delivering exceptional service, ensuring our clients can navigate their health-sharing plans with confidence and clarity.

Responsibilities

• Respond to customer inquiries via phone and email promptly and professionally.
• Resolve customer issues by leveraging problem-solving skills and empathy to deliver a satisfactory solution.
• Maintain a strong understanding of company policies, products, and services to provide accurate information to customers.
• Utilize CRM software and ticketing systems to log interactions, track progress, and escalate issues as needed.
• Proactively handle customer complaints while ensuring customer satisfaction and retention.
• Collaborate with team members and other departments to address complex customer needs and improve processes.
• Adeptly handle new tools and technologies to streamline workflow and enhance customer interactions.
• Meet or exceed key performance indicators (KPIs) related to response times, resolution rates, and customer satisfaction scores.

Qualifications

• A high school diploma or equivalent is required.
• Minimum of 2 years of experience in customer service or related roles.
• Proficiency in customer service tools, including CRM software and ticketing system management.
• Strong problem-solving skills and the ability to manage challenging customer situations with empathy.
• Excellent communication and interpersonal skills, both verbal and written, in English.
• Demonstrated adaptability in a fast-paced environment with the ability to handle multiple tasks simultaneously.
• Effective time management and organizational skills to meet deadlines and achieve results.
• A positive attitude, a commitment to excellence, and a passion for serving customers.

Pay

The pay range for this role is $18 - $21 per hour (Dallas, TX).