Customer Service Specialist

Job Description Location: 100% remote within the U.S. (any U.S. time zone) Classification: Full-time, 40 hours a week Pay Range: $19.17 to $26.34 per hour Training: Cohorts for this position will begin on November 11 and December 2, 2026 Customer Service Specialist at Miaplaza At Miaplaza, we're revolutionizing homeschool education, and our Customer Service Specialists are at the heart of this mission. We're not your typical customer service department. Our expert agents take total ownership of every interaction and create exceptional, human-centered experiences across phone, live chat, email, and social media. Excellence isn't a goal here; it's the standard we hold ourselves to every day. As a Customer Service Specialist, you'll be part of our high-volume support team, serving as a trusted guide for parents and educators as they make important decisions about their children’s education. Through expert advice and tailored solutions, you’ll help build confidence and lasting trust. ▶️ You can hear our CEO, Johannes Ziegler, discuss our company’s values and future here ! Key Responsibilities Deliver exceptional support across multiple channels (phone, email, chat, and social media)Resolve customer issues with empathy and efficiency while maintaining elite standardsPersonalize communication to make every customer feel valued and understoodAnalyze customer needs and recommend appropriate solutionsMaintain detailed interaction records and collect valuable customer feedbackCollaborate with team members to manage a high volume of intricate customer service interactions while ensuring seamless experiencesTransform challenging customer situations into positive outcomes What We're Looking For Synthesizes complex information and explains it clearlyNaturally builds rapport and asks thoughtful questionsDedicated to exceeding customer satisfaction expectationsResilient and positive in challenging situationsExcellent written and verbal communication skillsBalances efficiency with personalized serviceStrong problem-solving abilities and sound judgmentExceptional attention to detailOutstanding interpersonal and communication skillsQuickly and empathetically engages with customers in fast-paced environmentsEmbraces a growth mindset and values constructive feedbackProven ability to work independently, manage schedules, and meet deadlinesExperience in the education or tech field is a plus (but not required). ▶️ Check out a day in the life of a Miaplaza Customer Service Specialist ! The Schedule Customer Service Specialists work 8-hour shifts, 5 days a week.Miaplaza's customer service operates 7 days a week from 7:00 am to 11:00 pm ET (4:00 am to 8:00 pm PT).Candidates from any U.S. time zone are welcome to apply. Candidates must be available for a 5-day work week. Candidates should be prepared for two of those days to be Saturday and Sunday. Holidays will be worked based on availability and preference, or on a rotation as needed. The Available Shifts Are Mid Shift: 8:45 am to 5:15 pm ET / 5:45 am to 2:15 pm PTEvening Shift: 2:45 pm to 11:15 pm ET / 11:45 am to 8:15 pm PT. Compensation, Benefits & Perks The expected starting pay range is $19.17 to $26.34 per hour. Miaplaza’s compensation philosophy ensures equity and competitiveness while taking into account the regional differences in living and labor costs. Specific rates will be provided during the hiring process and are aligned with market data as well as internal equity. Full-time employees are eligible for health, dental, and vision insurance, inclusive of specialty care options like fertility benefits, mental health services, and chiropractic care, FSA, HSA, and more.All employees are eligible for a 401(k) retirement plan with employer match.Paid Time Off (PTO), floating holidays, parental leave, and other perks and benefits. We invite your family and friends to join our journey! All employees receive free site memberships and discounted MOHS tuition for the children in their household, plus two additional memberships for other children. ➡️ Learn more by visiting our careers page ! Ready to apply? Join our team at Miaplaza! Start by submitting your application and resume. Our hiring process involves an assessment, followed by two or more interviews and a role-specific assignment. We're building an inclusive workplace where everyone belongs. As an equal-opportunity employer and E-Verify participant, we welcome candidates from all backgrounds and experiences. We consider all qualified applicants regardless of race, color, religion, sex, orientation, gender identity, national origin, disability, veteran status, age, or arrest/conviction records in accordance with applicable laws. Need accommodations during the application process? Simply let us know before your assessment. We'll work with you to provide any necessary adjustments, including alternate versions of the assessment or assignment based on your needs. THIS POSITION IS FOR A CURRENT VACANCY, AND THE EMPLOYER INTENDS TO FILL THIS POSITION BY NOVEMBER 30TH, 2026. Links 🎒 Miacademy: https://parents.miacademy.co/ 🍨 Always Icecream: https://parents.always-icecream.com/ 🐉 Clever Dragons: https://parents.clever-dragons.com/ 📚 MiaPrep: https://parents.miaprep.com/ 🏫 MiaPrep Online High School: https://miaprep.com/online-school/ 🏫 MiaPrep Online Academy of Ohio: https://miapreponlineacademy.com/ohio/ ▶️ Hear our CEO, Johannes Ziegler, discuss our company: https://tinyurl.com/miaplaza-CEO-video/ ▶️ Day in the life of a Miaplaza Customer Service Specialist: https://www.tiktok.com/@miaplazalearning/photo/7371178685652618538 🖥️ Careers page: https://careers.miaplaza.com/ Individuals only, no recruitment agencies. Requirements Job requirements At least 2 years of full time experience in a people-facing roleAccess to a computer/laptop with a working web camera, and a reliable high-speed internet connectionTyping speed: 55 words per minuteStrong proficiency with technology and aptitude to learn new technologies and processes quickly