Customer Service Specialist

About the role

Amwaste is seeking a Customer Service Specialist for our Residential office in Birmingham, AL. This role applies acquired knowledge of the industry, organization, services, and policies to provide efficient and courteous customer service via telephone and/or in-person interactions. The specialist ensures services are delivered in alignment with customer service standards established by management.

Responsibilities

• Answers telephone calls or greets customers in person.
• Provides prompt and accurate information regarding collections, rates, billing, and account status.
• Addresses customer questions and resolves complaints through telephone service, computer data entry, billing, balancing, and reconciling customer payments.
• Communicates with customers, peers, supervisors, managers, and representatives from other departments about current customer service standards and service options.
• Maintains appropriate records, prepares requested reports, and performs related word processing, data entry, and/or clerical duties.
• Expedites communications and services between customers and co-workers (within or outside the immediate subsidiary) via radio, in-person, or written communications to coordinate services, records, and account status.
• Participates in training related to customer service work processes, procedures, skills, and safety to ensure optimum customer service.

Requirements

• Any combination of education and experience that provides the required knowledge, skills, and abilities is qualifying.
• High School Diploma or GED preferred.
• Two years of related experience in a call center.