Customer Service Specialist

About the Role

At Lawn Doctor, we’re more than a lawn care company. We’re a team committed to delivering exceptional customer experiences. As a Customer Service Specialist, you’ll spend your day answering phone calls, responding to emails and text messages, assisting customers with their accounts, scheduling services, and working closely with our Operations and Sales teams. Every interaction is an opportunity to build trust, strengthen customer relationships, and deliver the level of service that sets Lawn Doctor apart.

Responsibilities

• Answer incoming phone calls, emails, and text messages from customers with professionalism and care.
• Assist customers with scheduling, account updates, billing questions, and service requests.
• Resolve customer concerns by listening, identifying solutions, and following through to completion.
• Maintain accurate customer records and document all interactions within our CRM.
• Support customer retention by building positive relationships and providing exceptional service.
• Work closely with the Operations and Sales teams to ensure a seamless customer experience.
• Assist with administrative tasks and office operations as needed.
• Recommend additional Lawn Doctor services when appropriate based on customer needs.

Requirements

• A passion for providing outstanding customer service.
• Excellent communication skills with the ability to build rapport over the phone, through text messages, and by email.
• Strong attention to detail and the ability to manage multiple priorities.
• Excellent organizational and time management skills.
• Confidence using computers and the ability to quickly learn new software systems.
• A positive attitude and willingness to work collaboratively with a team.
• Reliability, professionalism, and a desire to continuously learn and improve.

Preferred Qualifications

• Previous experience in customer service, administrative support, office administration, or a customer-facing role is preferred.
• Experience using CRM software is a plus.
• Strong computer skills and the ability to quickly learn new systems.

Core Values

At Lawn Doctor, who you are is just as important as what you do. We are looking for people who demonstrate these values every day:

• Coachable – Open to learning, feedback, and continuous improvement.
• Respectful – Professional, kind, and positive with customers and teammates.
• Work Ethic – Committed to doing your best every day.
• Willingness to Help – Ready to support customers and teammates whenever needed.
• Reliable – Someone others can count on to follow through.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Two weeks of paid vacation
• Paid sick time
• Eight paid holidays
• Retention bonus opportunity
• Paid training and ongoing coaching
• Opportunities for professional growth and advancement
• Supportive team environment where your contributions matter

Pay

$48,000.00 - $60,000.00 per year

Schedule

Monday through Friday schedule with occasional Saturdays during our peak season from February through May.