Customer Service Specialist

Founded in 1991, Workrite Ergonomics is an industry leader in the design, manufacture and distribution of height-adjustable work centers and ergonomic office accessories, including adjustable keyboard platform systems and flat panel monitor support systems.

Benefits

• Medical, Dental, and Vision coverage
• 11 Paid Holidays
• 401K with Company Match
• Tuition Reimbursement
• Employee Discount Programs
• Bonus and Merit opportunities

Responsibilities

• Address incoming calls, voicemails, and emails from both the sales team and key customers in a timely and professional manner
• Maintain and support Special Pricing Agreement (SPA) in Salesforce.com, including proactive management for the sales team, addressing past due opportunities for accurate sales pipeline forecasting, and generating reports as requested
• Process demo/mockup orders for sales team, marketing, and engineering as requested
• Communicate with customers and/or sales team to promote customer satisfaction for key accounts, including proactive outreach to sales team and customers
• Support the Customer Service team with general inquiries and order entry

Requirements

• 1 year of experience in customer service and data entry or related field
• High School diploma or GED
• Intermediate skills in MS Word, Excel, and Outlook
• Ability to handle multiple priorities efficiently and effectively
• Ability to communicate effectively across a diverse customer-base; good verbal and written communication skills and good interpersonal skills with ability to deal with individuals at all levels, both inside and outside the organization

Pay

Competitive pay and incentives