Customer Service Specialist

About the role

Aid and support all aspects of Bookstore operations and maintain positive customer service to Bookstore staff, college faculty and staff members, students, and local patrons. Provide general Bookstore information and sales support, maintain the sales floor, handle customer inquiries and complaints, and operate a cash register.

Responsibilities

• Assist customers with purchases and perform cashiering duties.
• Stock shelves and create barcodes/shelf tags for merchandise.
• Answer general customer questions and de-escalate and resolve any complaints.
• Assist other Bookstore departments with special projects related to ordering, price checks, and inventory.
• Onboard and train new Bookstore clerks on Bookstore procedures.
• Process returns, exchanges, inner-account transfers, and technology purchase transactions.

Requirements

Requires a High School Diploma and at least 1 year of related experience.

Benefits

• Optional Retirement plan access
• Personal annual leave
• 14 days of paid holidays
• Full tuition reduction for JCCC credit courses (for employee and eligible dependents)
• Free access to the Gym on campus for all employees and dependents
• Discount to the Hiersteiner Child Development Center
• And many more!

Pay

Starting Salary Range: $16.68 - $21.23 and determined based on relevant years of work experience provided on application and resume.

Schedule

Work Schedule, Hours per week: 25 hours/ 5 days a week
Opportunity for hybrid schedule: No